Customer Service Representative
7 days ago
We are a locally owned and operated business conveniently located at our store address.
Job Summary:We are seeking a highly motivated Customer Service Representative to join our team. As a key member of our sales and support team, you will be responsible for delivering world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating various office equipment.
Key Responsibilities:- Provide exceptional customer service to all retail customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Receive and process packages for courier shipment, accurately handling customer transactions and maintaining high levels of efficiency.
- Operate various office equipment, including copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices, ensuring seamless functionality and minimal downtime.
- Advise customers on our range of products and services, identifying best-value options and providing personalized recommendations.
- Maintain a clean and organized workspace, adhering to health and safety standards and promoting a positive working environment.
- A high school diploma or equivalent is required, with at least 1 year of retail/customer service experience (management experience will be considered for manager training programs).
- Excellent communication and people skills, with the ability to build strong relationships with customers and colleagues.
- Able to work effectively in a fast-paced environment, prioritizing tasks and managing multiple responsibilities simultaneously.
- Strong math skills and accuracy when handling customer transactions.
- Proficiency in Microsoft Office and Adobe Suites, with experience in using computers and software applications.
- Able to troubleshoot and solve problems independently, taking initiative to resolve customer concerns.
- Dependable and strong work history, with a commitment to punctuality and attendance.
We offer a competitive salary of $45,000 per year, based on experience. In addition, we provide opportunities for growth and development, as well as a comprehensive benefits package that includes medical, dental, and vision insurance, retirement plans, and paid time off.
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