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Transportation Operations Manager
2 months ago
This is an Operations position responsible for overseeing the activities associated with Delivery at Sysco Northeast Rdc.
Responsibilities include but are not limited to:
- Managing and directing the daily work and safety of Delivery Associates, including adherence to standard operating procedures and providing safe and efficient customer service.
- Ensuring Delivery Associate compliance with local, state and federal regulatory agencies and electronic logs are kept current and accurate.
- Managing labor hours and consumable supplies within budget.
- Preparing work schedules including extra work days and shifts as needed.
- Overseeing the proper selection and utilization of company assets in support of the Delivery department.
- Organizing required repairs with proper departments as necessary.
- Reviewing delivery functions and productivity reporting.
- Suggesting efficiency ideas, cost reduction measures and assisting with implementation of delivery changes.
- Interpreting, training and consistently enforcing Company policies, protocols and procedures including but not limited to food safety, DOT, record keeping, etc.
- Communicating with Sales Management and Marketing Associates to collaboratively resolve any customer or delivery opportunities or issues.
- Visiting customer locations and meeting with customers to address issues and assess delivery difficulty.
- Preserving associate relations through regular department or pre-shift meetings.
- Keeping open communication channels with associates by answering questions and explaining policies and procedures.
- Monitoring associate morale.
- Submitting and responding to ideas to improve associate engagement and enablement.
- Interpreting, training and consistently enforcing company policies and procedures.
- Coordinating efforts with the Safety department to aid in training, conducting associate observations, updating preferred work methods, conducting accident investigations to determine root causes and routine safety inspections.
- Making recommendations for disciplinary action and/or behavior modification where required.
- Executing management functions of staff selection, development, discipline, performance reviews and/or terminations.
- Performing the duties of associates supervised and other related duties as needed (and as qualified).
Education:
- High school diploma or general education degree (GED); or equivalent combination of education and related experience.
- 2 or 4-year college degree in Business Management, Supply Chain Management or similar major preferred.
Experience:
- 1-3 years related experience and/or training.
Certificates, Licenses, and Registrations:
- Complete a Sysco approved defensive driving program.
- HazMat certification preferred.
- Valid Class A Commercial Driver License meeting Company standards preferred.
Professional Skills:
- Successfully engage and lead individual and team discussions and meetings.
- Capable of working with peers and associates from other departments, operating companies, and Corporate proactively and constructively.
- Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Working knowledge of Federal Motor Carrier Safety Regulations.
- Apply all relevant policies in a consistent, timely and objective manner.
- Work in a disciplined manner and capable of following established procedures, practices and comply with local, state and federal regulations.
- Manage the pressures and stress associated with a deadline-oriented atmosphere and customer service issues.
- Demonstrates skill in making independent decisions in support of company policies and procedures on time.
- Able to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Can write reports, business correspondence, and procedure manuals.
- Effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Exhibit knowledge of spreadsheet software and Word Processing software, and ability to learn Sysco technology software and programs.
- Must have excellent computer skills.
- Ability to read, comprehend, write and speak English.
- Can add, subtracts, multiply, and divides into all units of measure, using whole numbers, common fractions, and decimals.