Boutique Hotel Night Auditor

5 days ago


Orlando, Florida, United States Daskk Hotels & Resorts Orlando Full time
Hotel Night Auditor Job Description

Daskk Hotels & Resorts is seeking a skilled Night Auditor to join our team. As a boutique hotel, we prioritize our guests' needs and provide a unique experience. If you're passionate about hospitality and willing to go above and beyond, we'd like to hear from you.

Responsibilities:
  • Greet guests and offer assistance with their needs
  • Reconcile paperwork daily
  • Register and assign guests to hotel rooms
  • Establish method of payment and verify credit
  • Make and confirm reservations
  • Compute bills, collect payments, and make change for guests
  • Transmit and receive messages using telephones or PMS system
  • Respond to guest requests in a timely manner
  • Receive and resolve guest complaints, elevating to supervisor if necessary
  • Be aware of guest satisfaction scores and work towards increasing overall guest satisfaction
  • Practice safe work habits, wear protective safety equipment, and follow Choice standards
  • Must be able to stand for 8 hour shifts
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods
  • Ensure overall guest satisfaction
  • Perform other duties as requested by management
Requirements:
  • Hotel/Hospitality experience preferred
  • High School diploma or equivalent required
  • Previous customer service experience required
  • Knowledge of PMS systems preferred
  • Work schedule varies and may include working on holidays, weekends, and alternate shifts

Physical Demands: Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.

Benefits: Paid Health Insurance and Paid Time Off after Probationary Period



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