Customer Service Representative
3 weeks ago
We are seeking a highly skilled and experienced Customer Care Representative to join our team at Lennar Homes. As a key member of our customer service team, you will be responsible for ensuring that our homeowners receive exceptional service and support throughout their home buying and ownership experience.
Key Responsibilities- Provide quality control for finished products and ensure that all aspects of the home buying and home building processes meet our high standards.
- Mentor new hire associates in master plan communities through a continual training program, including the use of CRM, Build Pro, Docusign, and construction cross training.
- Conduct Homeowner Celebrations and schedule and supervise trade partner repairs in homes after delivery to homeowners.
- Assess routine warranty claims and follow through to completion of service requests when needed.
- Provide accurate and timely information to Department Manager as it relates to quality of workmanship and repairs.
- Maintain positive homeowner relations and provide homeowner with knowledgeable, timely, and professional service.
- Seven (7) years of homebuilding and/or similar customer service experience preferred.
- High school diploma or GED required, but will accept equivalent work experience.
- Valid drivers license.
- Excellent communication skills, verbal and written.
- Strong organizational and interpersonal skills.
- Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.
- Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
Lennar Homes is a leading homebuilder dedicated to making an impact and creating an extraordinary experience for our homeowners, communities, and associates. We are committed to fostering a supportive and enriching environment for our associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth.
Benefits- Robust health insurance plans, including Medical, Dental, and Vision coverage.
- 401(k) Retirement Plan with a $1 for $1 Company Match up to 5%.
- Paid Parental Leave and an Associate Assistance Plan.
- Education Assistance Program and up to $30,000 in Adoption Assistance.
- Generous Holiday, Sick Leave, and Personal Day policies.
- New Hire Referral Bonus Program and significant Home Purchase Discounts.
This is a field position, which requires the ability to bend, stoop, lift, move and carry field materials weighing 50 pounds or less. Must be able to climb stairs and ladders, do physical inspection of attics, crawl spaces, roofs, etc. Ability to operate a motor vehicle. Manual dexterity is needed in order to effect repairs.
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