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Customer Service Representative
1 week ago
PatchitUP of King Prussia, PA is seeking a highly motivated and dynamic individual to fill the role of a Customer Service Representative. As a key member of our team, you will be responsible for utilizing ServiceTitan software to manage schedules and dispatch technicians.
Your primary objective will be to communicate effectively with customers, technicians, and management while handling customer calls for scheduling, rescheduling, and job coordination.
You will be expected to manage time-keeping for technicians, maintain an above-average booking rate, follow up on unsold estimates and completed work, soliciting reviews for technician performance, monitor lead quality, request lead credits when necessary, and ensure rapid response to leads within 5 minutes.
We are looking for a self-starter who is motivated, has excellent phone and communication skills, strong multi-tasking abilities, and experience in scheduling and dispatching for a home service company. Fluency in English is required, with Spanish being a plus.
