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Customer Service Ambassador

2 months ago

Redmond, Washington, United States InstepMG Full time
Customer Support Representative

We're seeking a talented Customer Support Representative to join our dynamic team at InstepMG. As a key member of our customer-facing team, you'll play a vital role in delivering exceptional support experiences that drive customer loyalty and satisfaction.

Key Responsibilities:
  • Onboard new clients and ensure a seamless onboarding process
  • Drive customer engagement and loyalty through proactive support and communication
  • Resolve conflicts and concerns in a timely and professional manner
  • Utilize problem-solving skills to identify root causes and recommend effective solutions
  • Maintain strong relationships with customers through regular check-ins and issue resolution
  • Upsell products and services to drive revenue growth and increase sales profitability
Requirements:
  • Ability to operate efficiently and productively in a fast-paced team environment
  • Strong problem-solving skills and attention to detail
  • Excellent communication and interpersonal skills
  • Flexibility to adapt to changing priorities and customer needs
  • High school degree or equivalent required; experience in customer service, retail, or sales a plus

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional support experiences. If you're a team player with a strong work ethic and a desire to make a real impact, we'd love to hear from you