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Customer Service Ambassador

2 months ago

Shreveport, Louisiana, United States Earlene Coleman - State Farm Agent Full time
ROLE OPPORTUNITY:

As a Customer Service Representative with Earlene Coleman State Farm, you will deliver exceptional client experiences that drive the growth of a successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while resolving customer inquiries, collaborating with other agency team members, and anticipating the needs of the community members you support.

KEY RESPONSIBILITIES:

* Establish and maintain strong customer relationships
* Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
* Use a customer-focused, needs-based review process to educate customers about insurance options
* Utilize excellent communication skills to efficiently meet customer needs while promoting business development

QUALIFICATIONS:

* Dedicated to delivering exceptional customer service
* Able to effectively relate to customers, answer their questions, and anticipate their needs
* Excellent communication skills to assist customers and collaborate with other agency team members
* Proactive in problem-solving
* Must be licensed in Property & Casualty and Life & Health

BENEFITS:

* Hourly pay
* Growth potential and opportunities for advancement within the office
* Valuable career-building experience