Sally's Service Specialist
4 days ago
Sally's Apizza is seeking a highly skilled and customer-focused Host to join our team. This role is responsible for providing exceptional customer service to our guests, ensuring a warm and welcoming atmosphere in our dining rooms. If you have a passion for delivering top-notch service and working in a fast-paced environment, we encourage you to apply.
About the Company
Sally's Apizza has been a beloved institution since 1938, serving authentic New Haven-style pizza to customers across the nation. Our commitment to quality and customer satisfaction has earned us a reputation as one of the best pizzerias in the country. We take pride in our unique menu offerings, exceptional customer service, and dedication to creating a memorable dining experience for every guest.
Key Responsibilities
• Greet guests warmly and welcome them to Sally's Apizza.• Manage reservations, take bookings over the phone or in person, and communicate wait times with guests.• Maintain a clean and organized host station and lobby area.• Provide menus to guests and answer any initial questions.• Engage with guests to ensure they are comfortable while waiting.• Communicate effectively with colleagues to ensure seamless service delivery.• Demonstrate a thorough knowledge of the menu and make recommendations upon request.• Handle guest inquiries, requests, and complaints professionally and promptly.• Complete side work assigned in a timely manner.• Restroom checks throughout service.• Maintain a high level of organization and attention to detail.• Work effectively in a fast-paced environment and multitask when necessary.• Physical ability to stand for extended periods, lift up to 25 lbs, and perform other duties as required.
Requirements
• Strong customer service skills.• Ability to communicate effectively with guests and colleagues.• Knowledge of the menu and promotions.• Basic math skills and ability to handle cash and credit transactions accurately.• Ability to work in a fast-paced environment and multitask effectively.• Physical ability to stand for extended periods, lift up to 25 lbs, and perform other duties as required.
Salary and Benefits
The estimated salary for this position is $18-$22 per hour, depending on experience. We offer competitive compensation, flexible scheduling, opportunities for career growth and development, and a comprehensive benefits package including health insurance, dental insurance, vision insurance, paid sick time, and a referral program.
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