Restaurant Operations Manager

2 weeks ago


Burnsville, Minnesota, United States Our Team Full time

Our Team - Restaurant Operations Manager

Role Overview

  • Guide restaurant supervisors and staff to improve customer satisfaction, boost patron numbers, sales, and profitability.
  • Ensure actions and decisions are in line with organizational standards.
  • Recruit, mentor, and nurture team members.

Main Responsibilities

  • Oversee daily restaurant functions.
  • Support and manage team leaders and staff.
  • Ensure compliance with company policies.
  • Identify strategies to enhance sales and customer traffic.
  • Assess staffing requirements.
  • Develop high-potential employees.
  • Provide constructive feedback and coaching.
  • Foster a safe working environment.
  • Address customer service issues effectively.
  • Complete necessary financial and personnel administrative tasks.

Key Decision Areas

  • Staff hiring and termination decisions.
  • Salary adjustments and employee relations matters.
  • Collaborate with departments on customer relations challenges.

Influence and Collaboration

  • Impact manager performance and sales enhancement initiatives.
  • Collaborate with the Director of Operations on budget planning.

Success Metrics

  • Customer satisfaction, revenue increase, and cost management.
  • Staffing levels, employee turnover, and promotions.

Qualifications

  • Bachelor's degree preferred.
  • At least 2 years of experience in restaurant management.
  • Familiarity with POS and back-office systems.

Essential Skills

  • Talent assessment and selection.
  • Performance coaching.
  • Leadership and motivation.
  • Adaptability and change management.
  • Effective communication.
  • Execution management.
  • Commitment to customer service.
  • Financial performance management.
  • Problem-solving and decision-making abilities.


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