Pest Control Specialist

1 month ago

Honolulu, Hawaii, United States Orkin Full time

{"Responsibilities": "

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that meets our high standards. You will field incoming requests, schedule service visits, and maintain efficient routes that reduce drive time for Orkin Pros. Leading with empathy and a service mindset, you will keep integrity and excellence at the forefront as you coordinate service, resolve issues, and support overall satisfaction to help your branch maintain and grow customers.

Key Responsibilities:

* Demonstrate a strong work ethic and capacity to handle high work volume in a great teamwork environment.
* Answer inbound customer service calls with an open, friendly greeting.
* Communicate with Service Technicians to meet customer requirements.
* Proficiently navigate a Windows-based & Web-based system to perform data entry.
* Utilize strong listening skills and probing questions to identify the customer's concern and evaluate their needs.
* Use strong communication skills to communicate/empathize with customers.
* Perform outbound calls to customers regarding outstanding account balances.
* Receive payments from past due customers.
* Work well within a team.

What We Offer:

* Competitive earnings starting rate $20/hr.
* Comprehensive benefits package including medical, dental, vision, maternity, & life insurance.
* 401(k) plan with company match, employee stock purchase plan.
* Paid vacation, holidays, and sick leave.
* Employee discounts, tuition reimbursement, dependent scholarship awards.
* Industry-leading, quality, comprehensive training program.

Why Choose Orkin:

* Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.
* The Pest Management Industry is growing and is a recession-resistant line of business.
* You have a service-oriented mindset that leads you to build loyalty and trust with clients.
* You hold yourself responsible to commitments.
* You value being part of a team.
* You want to join a company that supports the community.
* Orkin is financially stable and growing as the largest subsidiary of Rollins, (NYSE: ROL), headquartered in Atlanta, GA.

Qualifications:

* Previous experience in Customer Service or Sales preferred.
* High School Diploma or equivalent required.
* Ability to pass a drug screen and background check is required.
* Excellent interpersonal and communication skills.
* Basic computer skills in various software and web-based applications.
* Proficient in Microsoft Office.
* Strong attention to detail and follow through.
* Demonstrated ability to prioritize tasks and manage time efficiently.

Work Environment:

* Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
* Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
* Be able to regularly lift and/or move up to 25 pounds.

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

Apply now to join our team and take the first step towards a rewarding career with Orkin.

We look forward to hearing from you

Best regards,
[Your Name]"}

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