TGI Fridays Host and Food Service Expert

5 days ago


Nashville, Tennessee, United States TGI Fridays Full time

A TGI Fridays Server embodies the spirit of exceptional service, menu expertise, and customized guest experiences. With a passion for delivering quality dining experiences, our team member greets guests with a genuine smile, builds rapport, and ensures an enjoyable atmosphere.

Key Responsibilities:

  • Guest Experience Specialist: Identify visual and verbal cues to tailor service to meet guests' expectations and create memorable experiences.
  • Menu Connoisseur: Promptly and accurately take food and beverage orders, ensuring expedient service and attention to detail.
  • Service Ambassador: Frequent checks with guests, use visual cues to provide silent service, and respond to their needs in a timely manner.
  • Upselling Specialist: Expertly recommend and upsell menu items, increasing average ticket sales and enhancing the guest experience.
  • Responsible Service Provider: ID guests ordering alcoholic beverages and ensure compliance with Responsible Service of Alcohol standards.
  • Team Player: Collaborate with colleagues to achieve service style standards and maintain a positive, welcoming atmosphere.

**Measures of Success**

  • Guest satisfaction scores
  • Service Strength Code rating meets/exceeds company standards
  • Consistently fulfill key responsibilities and accountabilities
  • Meet all key metrics outlined on the myPerformance scorecard

**Essential Qualifications**

  • Ability to deliver plates and food, clear tables, and maintain a clean workspace
  • Ability to lift up to 30 lbs and stand/walk during entire shift
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with cash handling

We offer a competitive salary range of $25,000 - $35,000 per year, depending on experience and location. TGI Fridays offers a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

Disclaimer: The content within this document represents the role of a TGI Fridays Inc. employee. Franchisees may include different or additional requirements. Please verify actual requirements during the interview.



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