Steward Position

4 weeks ago

Miami, United States Biltmore Hotel Full time
Job Title: StewardJob Summary:

The Biltmore Hotel is seeking a highly skilled and detail-oriented Steward to join our team. As a Steward, you will be responsible for maintaining the overall cleanliness of all china, glass, and silverware, as well as kitchen and banquet service equipment. You will work closely with the Executive Chef to ensure kitchen safety and food sanitation standards are met.

Responsibilities:
  • Maintain the cleanliness of all china, glass, and silverware, as well as kitchen and banquet service equipment.
  • Work closely with the Executive Chef to ensure kitchen safety and food sanitation standards are met.
  • Aide in the cleanliness of the entire property, including restaurants, room services, and banquet.
  • Ensure china, glass, and silverware are cleaned and stored properly.
  • Fulfill equipment requisitions needs for the banquet front of the house staff.
  • Maintain complete knowledge of correct maintenance and use of equipment.
  • Work as a team, assisting all guests' and employees' needs and inquiries.
  • Maintain and strictly abide by state sanitation/health regulations and hotel requirements.
  • Strong positive outgoing behavior.
  • Execute the equipment pull sheets to ensure efficient execution of service.
  • Make certain all requisitions are processed properly and placed in designated area.
  • Assist all departments who need support within the hotel.
Requirements:
  • High School Diploma preferred.
  • Minimum one year of experience as a steward in a luxury hotel preferred.
Skills:
  • Must be able to speak, read, write, and understand the English language.
  • Compute accurate mathematical calculations.
  • Provide legible communication and directions.
  • Perform job functions with attention to detail, speed, and accuracy.
  • Prioritize and organize.
  • Think clearly, remaining calm and resolving problems using sound judgment.
  • Follow directions thoroughly.
  • Understand guests' service needs.
  • Work cohesively with co-workers as part of a team.
  • Work with minimal supervision.
  • Maintain confidentiality of guests' information and pertinent resort data.
  • Use a computer keyboard and possess basic typing skills.
  • Possess moderate to advanced computer skills.
  • Work in a dynamic and constantly changing environment.
  • Adept to multitasking.
Physical Demands:
  • Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 20 pounds without assistance.
  • Stand, sit, or walk for an extended period of time or for an entire work shift.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Use, carry, and operate all necessary office equipment using finger dexterity.
  • Communicate with employees, managers, subordinates, and guests through verbal communication, hearing ability, and visual acuity.
  • Visually look at a computer for extended periods of time.
  • Adapt to moderate temperatures in the hotel as thermostat is controlled by hotel environmental systems.
Success Criteria:
  • Team Player: Demonstrates co-operation within the team and with other departments.
  • Guest Focused: Anticipates guests' needs and is sensitive to people from all cultures.
  • Delivers their Best: Has energy and sense of urgency for their work.
  • Composed: Able to stay calm under pressure.
  • Trustworthy and responsible: Excellent records of attendance and punctuality.
  • Time Management: Uses their time effectively and efficiently.
  • Listening: Practices attentive and active listening.
Licenses or Certifications:
  • Food Handling Certificate.
Standard Specifications:

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees, or guests.

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