Customer Service Coordinator
3 days ago
We are seeking a highly skilled Customer Service Representative to join our team at Cliff Berry Inc. in Orlando. The ideal candidate will interact directly with customers, responding promptly and efficiently to inquiries, formulating resolutions in a timely and accurate manner, and providing outstanding customer service.
Key Responsibilities:- Prioritize Health and Safety by following company policies and acting in a safe manner.
- Perform daily general office and clerical tasks independently with minimal oversight.
- Handle incoming calls from customers and employees, directing inquiries to the appropriate personnel.
- Respond to and manage incoming emails from customers and employees, ensuring they are routed to the correct department.
- Formulate and provide timely and accurate responses to customer inquiries, delivering outstanding customer service.
- Navigate and create routine and emergency work orders within SAP, distributing them as needed.
- Maintain open communication with the department management team to enhance the service center's operations.
- Create and track purchase orders within the corporate system.
- Update work orders upon completion, forward them for invoicing, and maintain accurate files.
- Ensure the completion of customer setup forms.
- Maintain regulatory documentation for the transportation of environmental waste streams, ensuring compliance during annual inspections.
- Prepare necessary fuel and trip permits.
- Create job packets in SAP, which includes processing customer payments, verifying customer information, and communicating with field personnel. Ensure orders are placed in drivers' lockers daily.
- Monitor and respond to ongoing internal and external email communications, acting accordingly and in a timely manner.
- Assist with front desk phone coverage as needed.
- Provide vacation shift coverage for other Customer Service Representatives (CSRs), including adjusting work hours to 6:30 AM - 3:00 PM during these times.
- Maintain strict confidentiality of company information at all times.
- High school education or equivalent.
- Two years of customer service experience in a fast-paced environment preferably in the environmental services industry.
- Excellent phone, verbal, and written communication skills along with active listening skills.
- Proven experience in customer service or a related field.
- Strong communication skills and the ability to manage multiple tasks efficiently.
- Proficiency with ERP systems such as SAP.
- Ability to work independently and handle sensitive information with discretion.
- Proficiency in Microsoft Office - Outlook, Excel, Word.
- Ability to multi-task, set priorities, and manage time effectively.
- Possess strong attention to detail.
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Customer Service Coordinator
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