Residential Service Coordinator
3 weeks ago
We are seeking a highly motivated and organized individual to join our team as a Residential Service Coordinator. In this role, you will be responsible for scheduling residential service calls and installations of garage doors for our technicians, answering phones, and entering new installs/service calls into Southware/Traverse scheduling board.
Key Responsibilities- Scheduling residential service calls and installations
- Answering phones and taking incoming requests for scheduling
- Entering new installs/service calls into Southware/Traverse scheduling board
- Monitoring scheduling board and making changes as required
- Assembling install orders for techs two days out and service calls as needed
- Reviewing previous day's work and rescheduling as required
- Replenishing Tech stock used from the previous day
- Tracking techs on GPS systems and comparing to daily paperwork to assure accuracy
- Valid state driver's license
- Advanced Phone & Computers skills
- Able to sit for prolonged periods, use hands to operate telephones, type and operate computers and mouse
- Frequently required to talk, hear, bend and twist neck
- Able to lift and move up to 20 lbs
- Excellent customer service skills
We offer a competitive salary and benefits package, including health insurance, retirement plan, and paid time off.
EEO StatementWe are an equal employment opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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