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Customer Engagement Host

2 months ago

State College, Pennsylvania, United States Higheredmilitary Full time

Position Overview:

The Penn Stater Hotel & Conference Centre is on the lookout for dedicated individuals to fill the part-time role of Guest Services Associate.

Key Responsibilities:

  • Provide exceptional service while interacting with a diverse clientele.
  • Welcome and seat patrons in accordance with reservation protocols and server rotation, accommodating special seating requests as needed.
  • Maintain awareness of shift dynamics and activities.
  • Answer incoming calls to assist guests, manage reservation inquiries, and take room service orders.
  • Address common guest inquiries and requirements, or direct them to relevant departments when necessary.
  • Handle various financial transactions and keep track of inventory levels.
  • Utilize different equipment and computer systems effectively.
  • Report any unusual occurrences or concerns to the appropriate management personnel.
  • Provide general administrative support to the restaurant office.

This role involves direct interaction with guests at The Penn Stater. The ideal candidate will possess outstanding communication and interpersonal skills, prioritizing guest satisfaction at all times. The position requires standing for extended periods and includes varied work hours, with some shifts falling on weekends and holidays.

Diversity and Inclusion Commitment:

Our organization is dedicated to promoting diversity, equity, and inclusion in all its forms. We celebrate individual uniqueness and cultivate an inclusive culture that supports a wide range of diversity initiatives. We recognize the educational and institutional benefits of diversity and engage all individuals to help them thrive.