Enterprise Mobility Customer Support Specialist

3 days ago


Franklin, North Carolina, United States Enterprise Mobility Inc Full time

**About Us**
Enterprise Mobility Inc is a leading provider of car rental services. Our company operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands.

We are committed to providing excellent customer service and have been recognized as one of the top places to work. If you are passionate about delivering exceptional customer experiences and working in a dynamic environment, we encourage you to apply for this exciting opportunity.

**Job Summary**
We are seeking a highly motivated Customer Assistance Representative Sr (CAR Sr) to join our team. As a CAR Sr, you will be responsible for providing high-level customer service, assisting both internal and external customers, and supporting branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental backup in a large home city branch or airport location.

**Responsibilities**

  • Take incoming calls – reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
  • Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
  • Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
  • Meet and greet customers in a friendly and timely manner
  • Provide directions and general assistance
  • Assist to assess condition of rental upon return
  • Process returns, check-ins, and exit kiosk transactions
  • Effectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as needed
  • Understand and communicate rental terms and conditions, vehicle features, and other services
  • May sell optional protection products, upgrades, fuel options, and other additional equipment
  • Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
  • Clean vehicle interior and exterior by hand or by operating washing equipment when needed
  • Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
  • Perform miscellaneous and backup duties job-related duties as assigned

**Requirements**
To be successful in this role, you will need to possess:

  • A high school diploma or GED equivalent
  • At least 1 year prior customer service retail or administrative support experience
  • A valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
  • No drug or alcohol related conviction on driving record in the past 5 years
  • The ability to work a full-time schedule, including weekends

**What We Offer**
In addition to competitive pay, we offer a range of benefits, including:

  • Paid time off
  • Employee discount
  • Retirement savings plan
  • Extended Health Benefits (Medical, Prescription Drug, Dental, and Vision)
  • Life Insurance
  • Training and development opportunities

**Estimated Salary:** $15.00/hour



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