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Store Lead

2 months ago

Friendswood, Texas, United States Tailored Brands Inc Full time
Job Summary

We are seeking a highly motivated and results-driven Store Lead to join our team at Men's Wearhouse. As a Store Lead, you will play a key role in supporting the Store Manager to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence.

Key Responsibilities
  • Partner with the Store Manager to lead store staff to achieve sales, service, and operational expectations.
  • Model company values and lead by example as an active coach.
  • Communicate priorities and sales driving information effectively to ensure store staff is equipped to maximize business.
  • Assist in recruiting store staff and contribute to an inclusive store environment.
Performance Expectations
  • Support the management team in achieving store business plans, including sales, customer service, and operational goals.
  • Understand how to leverage store reports to inform business decisions.
  • Participate in driving business outreach opportunities and communicate leads to the Store Manager.
  • Identify performance opportunities and partner with the management team to contribute to development plans.
Operational Excellence
  • Partner with the management team to ensure proper staffing to execute initiatives and operational tasks.
  • Assist the management team with training store staff on internal operational functions.
  • Stay informed on corporate communication, directives, initiatives, policies, and procedures.
  • Support the management team with implementing store programs to increase efficiencies in sales, service, operations, and branding.
Customer Experience
  • Assist in training the store team on customer service expectations to create an exceptional customer experience.
  • Leverage customer feedback to prevent or resolve customer concerns.
  • Collaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company direction.
Qualifications
  • Minimum of 1 year of retail or sales experience.
  • Creative individual who demonstrates good judgment and is attuned to the pulse of the business.
  • Self-motivated, results-oriented, strategic thinker.
  • Strong organizational and leadership skills.
  • Excellent written and verbal communication skills.
  • Demonstrates active listening and problem-solving skills.
  • Proven ability to train and develop high-performing store teams.
  • Proficient in technology systems, applications, Microsoft Office, and video conferencing.
  • Ability to operate a computer and POS system.
Work Environment

This role may involve working in a fast-paced retail environment with varying temperatures and noise levels. The ability to stand and walk for the majority of the work shift, frequently bend, squat, and twist, lift up to 50 pounds, climb a ladder to reach merchandise and supplies, and see and distinguish between fabric patterns and colors is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.