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Customer Service Manager

1 month ago

Friendswood, Texas, United States MOD Pizza Full time

About the Role

MOD Pizza is seeking a Customer Service Lead to join our team. As a key member of our restaurant leadership team, you will be responsible for directing the Squad Crew to deliver amazing pizzas and salads to our guests with radical style and personalization. You will set the example of what it means to serve, what it means to create a place and platform where everyone can experience pizza that is personal.

Key Responsibilities

  • Be an example of MOD values and behaviors and exemplify a service mindset through effective leadership
  • Help create a MOD vibe that our customers expect
  • Coach Shift Supervisors to keep the energy high and create a positive vibe on the shift
  • Demonstrate, train and coach Squad in all methods for accomplishing store tasks
  • Demonstrate knowledge of all Operational Standards and resources
  • Partner with General Manager to engage the board community of our restaurant
Requirements
  • Minimum of 1 year of customer service or restaurant leadership
  • Experience successfully leading, coaching, training, and motivating front line employees
  • Ability to think strategically and act tactically
  • Ability to stay calm and focused in busy restaurant operations
  • Must be at least 18 years old

About MOD

At MOD, we believe in creating a world that works for and includes everyone. We're a fair chance employer and are committed to diversity, equity, and inclusion in the workplace. If you're passionate about serving others and creating a positive experience for our guests, we encourage you to apply.