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DPS - IOD - Victim Services Specialist

2 months ago

Tyler, Texas, United States TEXAS DEPARTMENT OF PUBLIC SAFETY Full time
Job Summary

The Texas Department of Public Safety is seeking a highly skilled and compassionate Victim Services Advocate to join our team. As a key member of our Victim and Employee Support Services section, you will provide critical support to crime victims and first responders, ensuring they receive the necessary resources and services to navigate the aftermath of traumatic events.

Key Responsibilities
  • Provide comprehensive case management and direct services to victims of crime, including crisis intervention, psychoeducational interventions, and support services.
  • Establish and maintain effective relationships with stakeholders, including law enforcement, court personnel, and other victim-services agencies.
  • Develop and conduct training programs for internal and external stakeholders, employees, and community members.
  • Provide emergency and crisis services during critical incidents, large-scale events, and disasters.
  • Coordinate and conduct training for Critical Incident Response Team, Department Veteran Assistance Program, and Volunteer Chaplain activities.
  • Assist with monitoring Critical Incident Response team activities through observation, participation, and report review.
  • Participate in field visits and observe training for law enforcement officers, providing feedback to VESS leadership on suggestions to improve mental health, psychological safety, and wellness of first responders.
  • Promote and maintain VESS program services, ensuring compliance with statutory requirements and mental health professional standards for working with clients.
  • Maintain and report activity data monthly or as requested.
  • Adhere to policies and procedures.
  • Identify areas of needed change and make recommendations to improve operations.
  • Travel within the state of Texas as required to achieve position objectives.
  • Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
  • Perform other duties and special projects as assigned.
Qualifications
  • Graduation from an accredited four-year college or university with a bachelor's degree in a mental health, social science, behavioral science, or other related discipline.
  • Two (2) years or more of verifiable work experience providing services to crime victims, preferably with multidisciplinary teams, law enforcement, or court personnel.
  • Valid driver's license from the state of residence.
  • Working knowledge of TXDPS, State and Federal regulations, legislation, guidelines, policies, and procedures.
  • Ability to rapidly assimilate information related to mental health code and professional standards, victim assistance best practices, community resources, criminal justice and juvenile justice systems, police operations, and investigative procedures.
  • Experience providing crisis interventions, de-escalation, or supportive services to victims or clients in a therapeutic setting.
  • Demonstrated diplomacy, tact, collaboration, and ability to establish and maintain effective working/professional relationships with external and internal customers.
  • Ability to provide direct services effectively and professionally to first responders and employees in a culturally competent and trauma-informed manner.
  • Highly organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment.
  • Excellent verbal and written communication skills, with the ability to understand and apply complex oral and written instructions and procedures.
  • Ability to make quick and accurate judgment calls regarding the need to provide information and critical decisions.
  • Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems.
  • Ability to responsibly handle highly sensitive and confidential information and complex work situations and relationships.
  • Ability to work in a safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and comply with safety standards and best practices.
Working Conditions

The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Environment: Office environment and on-scene/field work.
  • Ambulatory skills, e.g. stand, walk, sit.
  • Hand-eye coordination and arm/hand/finger dexterity.
  • Ability to speak, hear, and exercise visual acuity.
  • Ability to transfer weights of up to twenty (20) pounds anticipated for this position.
  • Driving requirements: Occasional (25%).