Rental Industry Strategist

2 days ago


Madison, Wisconsin, United States Rentable Full time

Rentable is a cutting-edge, growth-stage company revolutionizing the rentals industry with innovative martech and data SaaS products. Our mission is to provide exceptional customer experiences through seamless interactions and tailored solutions.

As we continue to expand our product offerings and user base, we're seeking an experienced Director of Customer Success to drive strategic account growth and retention strategies.

We're proud to offer a 100% remote workplace, competitive compensation, flexible time off, and a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401k program.

About the Role:

  • Develop and execute account growth and retention strategies to ensure long-term customer success
  • Cultivate strong relationships with key decision-makers to understand business objectives and challenges
  • Coach and develop a high-performing team of customer advocates, empowering them to deliver exceptional customer experiences
  • Maintain accurate customer data in our CRM system and drive customer adoption through targeted campaigns
  • Collaborate with cross-functional teams to inform product roadmap and customer communication strategies

Requirements:

  • 7+ years of experience in customer success, account management, or sales
  • 4+ years of supervisory or management experience
  • Proven track record of hitting monthly goals and KPIs
  • Demonstrated ability to coach and enable others
  • Expert communication skills and adaptability in navigating complex relationships

Salary Range: $120,000 - $180,000 per year, depending on experience



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