Aerial Lift Equipment Specialist

1 month ago

Woodway, Texas, United States Time Manufacturing Company Full time
Job Title: Service Support Specialist

We are seeking a highly skilled and technically proficient Service Support Specialist to join our team at Time Manufacturing Company. As a Service Support Specialist, you will be responsible for providing exceptional customer support by assisting customers in identifying and resolving technical issues with their aerial lift equipment.

Key Responsibilities:

  • Customer Support:
    • Provide professional and courteous assistance to customers experiencing issues with aerial lifts.
    • Listen to customer concerns, ask probing questions, and provide accurate and helpful solutions.
    • Manage customer inquiries via phone, email, and online communication channels.
  • Technical Diagnostics:
    • Utilize your strong mechanical aptitude to diagnose technical problems with aerial lifts, including electrical, hydraulic, and mechanical systems.
    • Guide customers through step-by-step troubleshooting procedures, both remotely and in the field.
    • Collaborate with the technical support team and engineers to address complex issues.
  • Documentation:
    • Accurately document customer interactions, issues, and resolutions in our CRM system.
    • Create and maintain detailed service records, including parts replacement and repair history.
  • Parts Identification and Ordering:
    • Assist customers in identifying replacement parts and accessories necessary for repair.
    • Process parts orders and provide information regarding pricing, availability, and delivery.
  • Training and Education:
    • Develop and conduct training sessions and webinars for customers to enhance their knowledge of aerial lift equipment maintenance and troubleshooting.
  • Continuous Improvement:
    • Provide feedback on common customer issues and suggest improvements to products or documentation.
    • Collaborate with the product development team to enhance product reliability and ease of maintenance.
  • Collaboration:
    • Collaborate with other technicians, mechanics, and the service team to efficiently address and resolve equipment issues.
  • Safety Compliance:
    • Adhere to all safety protocols and guidelines while performing maintenance and repairs.

Qualifications:

  • Technical Knowledge:
    • Strong mechanical and technical aptitude, with experience in repairing and maintaining heavy equipment or industrial machinery.
  • Mechanical Aptitude:
    • Ability to repair Crane, Telescopic Booms and Bucket Truck style of equipment.
  • Skills:
    • Wire-feed welding, use of oxygen/acetylene and plasma cutting equipment.
  • Knowledge:
    • Vehicle wiring and mechanical functions, ability to read and comprehend blueprints, schematics, and instruction manuals and the use of available lifting equipment such as overhead cranes, jib hoists, jacks, and forklifts.
  • Certifications:
    • Preferred certifications in heavy equipment maintenance or a related field.
  • Attention to Detail:
    • Excellent attention to detail in diagnosing and repairing equipment.
  • Team Player:
    • Strong teamwork and communication skills to work effectively with colleagues and support the overall service department.
  • Safety Focus:
    • A commitment to safety and a track record of working safely in a workshop environment.
  • Problem-Solving Skills:
    • Ability to troubleshoot and solve technical issues efficiently.
  • Physical Ability:
    • The role may require lifting, bending, and standing for extended periods.
  • Driver's License:
    • A valid driver's license with a clean driving record.
  • Travel:
    • Approximately 30 percent will be required.

Benefits:

Time Manufacturing Company offers a comprehensive benefits package, including health insurance, life insurance, 401(k) with company match, paid holidays and vacation time, and more.

We are an equal employment opportunity employer and welcome applications from diverse candidates.

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