Housekeeping Operations Manager

2 weeks ago


Davenport, Florida, United States Omni Hotels Full time
Job Title: Assistant Housekeeping Manager

Job Summary:

We are seeking an experienced and motivated Assistant Housekeeping Manager to join our team at the Omni Orlando Resort at ChampionsGate. As a key member of our Housekeeping department, you will be responsible for assisting in the management and direction of all Housekeeping functions, ensuring exceptional guest service and maintaining the highest standards of cleanliness and quality.

Responsibilities:

  • Guest Service: Provide courteous, personalized, and attentive service to guests, responding promptly and efficiently to inquiries, requests, and complaints.
  • Quality Assurance: Monitor and maintain quality assurance standards in public spaces and guest rooms, identifying areas for improvement and implementing corrective actions.
  • Inventory Management: Monitor and maintain adequate levels of housekeeping inventories, including linens, supplies, and equipment.
  • Team Leadership: Assist the Executive Housekeeper in leading and motivating the Housekeeping team, ensuring they are working efficiently and effectively to meet guest expectations.
  • Communication: Maintain open and clear communication with all departments, including Front Desk and Engineering, to ensure seamless service delivery.
  • Reporting: Prepare and complete all necessary reports, including VIPs, Due-Outs, and V/Ds.

Requirements:

  • Experience: Prior Housekeeping supervisory experience in hospitality preferred.
  • Education: High School Diploma or GED/College Degree preferred.
  • Skills: Highly motivated and able to multitask, lead, motivate, and develop others.

What We Offer:

Omni Hotels & Resorts is an equal opportunity employer. We offer a dynamic and exciting work environment, comprehensive training and mentoring, and the pride that comes from working for a company with a reputation for exceptional service.



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