Automotive Service Consultant

2 weeks ago


Denton, Texas, United States D&M Auto Leasing Full time

D&M Auto Leasing is seeking a skilled Automotive Service Consultant to enhance our team. We offer a competitive compensation package, including potential sign-on and relocation incentives, alongside a nurturing work atmosphere.

Join us in our mission to deliver exceptional automotive services. If you are passionate about the automotive industry, we invite you to explore this opportunity to become part of our family at D&M Auto Leasing.

We are committed to your success, providing extensive, specialized training tailored for each role within our organization, complemented by hands-on training and continuous personal growth.

Key Responsibilities

  • Manage service requests and the workflow in the service area.

Ensure that clients receive timely, courteous, and effective assistance.


  • Take charge of the customer experience by executing additional tasks that ensure a positive impression of the dealership.
  • Offer concierge-level support for all client inquiries, whether via phone or in person, to guarantee proper handling.
  • Ensure the daily scheduling of technicians' time is efficiently allocated to service clients.
  • Distribute tasks among technicians effectively.
  • Address technical inquiries regarding vehicle issues, warranties, services, and repairs.
  • Maintain Customer Satisfaction Index at or above company benchmarks.
  • Assist in diagnosing vehicle issues; procure parts and tools as needed.
  • Oversee warranty claim administration and provide training and supervision within the service department.
  • Uphold company policies and adhere to established standards.
  • Promote compliance with relevant laws and regulations.
  • Foster positive relationships with manufacturers and maintain strong employee relations.
Qualifications

  • Minimum of 2 years of experience as a service consultant.
  • Organized and approachable demeanor.
  • Proven ability to lead and manage others.
  • Effective time management capabilities.
  • Excellent communication skills with clients.
  • Professional appearance and grooming.
  • Consistent history of service and sales achievements.
  • Strong track record of positive customer satisfaction outcomes.
  • Team-oriented and self-driven.
  • Able to work independently with minimal supervision.
  • Valid driver's license and clean driving record.


We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



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