Shift Leader

3 days ago


Littleton, Colorado, United States Belltn, Ltd - DQ Full time

About Us:

Belltn, Ltd - DQ is a dynamic and fast-paced quick service restaurant company that values exceptional customer service and a positive work environment.

Job Summary:

We are seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for leading a team of employees to provide exceptional customer service and ensure the smooth operation of our restaurant during scheduled shifts.

Key Responsibilities:

  • Lead by Example: Demonstrate a passion for excellence and set high standards for yourself and your team.
  • Customer Service: Ensure that every customer interaction is positive and memorable, exceeding their expectations and delivering fan-first service.
  • Team Management: Supervise and train employees to build a highly skilled and productive team, ensuring that they have the necessary tools and resources to succeed.
  • Restaurant Operations: Assist in the management of specific areas of the restaurant, including pacing the crew to high levels of performance and resolving bottlenecks in workflow.
  • Quality and Safety: Ensure that the restaurant is properly organized and staffed, maintaining a positive, safe, clean, and inviting environment for customers and employees.
  • Problem-Solving: Calmly solve customer concerns and adhere to our service recovery standards.
  • Communication: Maintain a cooperative and harmonious working relationship with management and team members, modeling performance standards for all employees.

Requirements:

  • Minimum 6+ months of high-volume quick service restaurant experience required.
  • High School diploma or equivalent.
  • Strong knowledge and application of safe food handling practices.
  • Must be ServSafe certifiable.
  • Highly organized and detail-oriented.
  • Work well under pressure-packed situations while maintaining a great attitude.
  • Comfortable standing for entire shifts and able to lift 50 pounds.
  • Exhibit good manners, proper personal hygiene, and promptness.

What We Offer:

Belltn, Ltd - DQ offers a competitive compensation package, opportunities for career growth and development, and a fun and dynamic work environment.


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