Shift Leader
3 days ago
About Us:
Belltn, Ltd - DQ is a dynamic and fast-paced quick service restaurant company that values exceptional customer service and a positive work environment.
Job Summary:
We are seeking a highly motivated and experienced Shift Leader to join our team. As a Shift Leader, you will be responsible for leading a team of employees to provide exceptional customer service and ensure the smooth operation of our restaurant during scheduled shifts.
Key Responsibilities:
- Lead by Example: Demonstrate a passion for excellence and set high standards for yourself and your team.
- Customer Service: Ensure that every customer interaction is positive and memorable, exceeding their expectations and delivering fan-first service.
- Team Management: Supervise and train employees to build a highly skilled and productive team, ensuring that they have the necessary tools and resources to succeed.
- Restaurant Operations: Assist in the management of specific areas of the restaurant, including pacing the crew to high levels of performance and resolving bottlenecks in workflow.
- Quality and Safety: Ensure that the restaurant is properly organized and staffed, maintaining a positive, safe, clean, and inviting environment for customers and employees.
- Problem-Solving: Calmly solve customer concerns and adhere to our service recovery standards.
- Communication: Maintain a cooperative and harmonious working relationship with management and team members, modeling performance standards for all employees.
Requirements:
- Minimum 6+ months of high-volume quick service restaurant experience required.
- High School diploma or equivalent.
- Strong knowledge and application of safe food handling practices.
- Must be ServSafe certifiable.
- Highly organized and detail-oriented.
- Work well under pressure-packed situations while maintaining a great attitude.
- Comfortable standing for entire shifts and able to lift 50 pounds.
- Exhibit good manners, proper personal hygiene, and promptness.
What We Offer:
Belltn, Ltd - DQ offers a competitive compensation package, opportunities for career growth and development, and a fun and dynamic work environment.
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