Radiology Liaison Specialist

5 days ago

Lakeland, Florida, United States RADIOLOGY & IMAGING SPECIALISTS of LAKELAND Full time
Job Title:
Radiology Liaison Specialist

Job Summary:
The Radiology Liaison Specialist performs a variety of administrative duties while maintaining a high level of customer service and confidentiality. Responsibilities include answering incoming calls, contacting referring physicians, and transferring calls as needed. The ideal candidate will have strong written and oral communication skills, ability to work independently, and proficiency in multiple software applications/EMR systems.

Key Responsibilities:

Answer incoming phone calls, Physicians Office, such as:
• Addendum requests
• Stat reports
• Questions from referring offices

Answer incoming phone calls, Patients, such as:
• Resetting passwords
• Create patients in MedInformatix Patient Portal

  • Triage incoming calls for IT issues; convert issues to tickets, escalate to individuals or teams as necessary
  • Perform password resets and unlock accounts for multiple systems
  • Relay messages to RAD groups via text for doctors when appropriate
  • Run a Completed Exam Report in MedInformatix verify unread exams. Contract radiologist for completion
  • Resend failed fax reports to referring physician office; forward a fax 2nd fail to Medical Records department
  • Update report status in Clario
  • Clario Lists for radiologists for missing images and image requests
  • Push LRH referring orders as required to LRH PACS
  • Communicate Manatee Memorial physicians with STAT/Immediate findings
  • Message radiologists for report addendums and image uploads in PACS system
  • Perform other related duties as assigned

Onsite responsibilities (day shift only):
Reception duties
Welcome visitors and notify appropriate staff of their arrival.
Receive incoming packages and distribute accordingly
Run outgoing mail
Prepare patient letters for mailing
Prepare patient files for Cancer and Hepatobiliary conference as needed
Pint daily payment log and count cash payments received form outpatient centers
Reconcile payment log and cash received
Prepare record for daily deposit

Remote responsibilities (night shift only):
Work the inbound scheduling during night shift
Review and track CT Lung Screening patients and follow-up appointments
Prepare and disseminate appropriate follow-up letter

Education and Experience:

  • High school diploma required
  • Medical terminology preferred
  • EMR experience preferred

Skills & Qualifications:

  • Clerical skills with - 5 years' experience
  • Strong written and oral communication skills
  • Ability to work independently with discretion and flexibility with a professional presence
  • Exceptional written and verbal communication skills
  • Ability to utilize multiple software applications/EMR systems
  • Strong organizational skills

Physical Requirements:

  • Ability to sit or stand for prolonged periods
  • Normal hand eye coordination and manual dexterity
  • Ability to lift up to 50 lbs.
  • Ability to distinguish letters and symbols
  • Ability to respond quickly to sounds
  • Clarity of vision at close distances (20 inches or less) and far distances (20ft or more)
Radiology and Imaging Specialists is an equal opportunity employer and values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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