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Radiology Liaison Specialist

2 months ago

Lakeland, Florida, United States RADIOLOGY & IMAGING SPECIALISTS of LAKELAND Full time
Job Title: Radiologist Liaison

Job Summary:

The Radiologist Liaison performs a variety of administrative duties while maintaining a high level of customer service and confidentiality. Responsibilities include answering incoming calls, contacting referring physicians, and transferring calls as needed.

Key Responsibilities:
  • Answer incoming phone calls from physicians' offices, including addendum requests, stat reports, and questions from referring offices.
  • Answer incoming phone calls from patients, including resetting passwords and creating patients in the MedInformatix Patient Portal.
  • Triage incoming calls for IT issues, convert issues to tickets, and escalate to individuals or teams as necessary.
  • Perform password resets and unlock accounts for multiple systems.
  • Relay messages to RAD groups via text for doctors when appropriate.
  • Run a Completed Exam Report in MedInformatix, verify unread exams, and contract radiologists for completion.
  • Resend failed fax reports to referring physician offices and forward to the Medical Records department.
  • Update report status in Clario.
  • Clario Lists for radiologists for missing images and image requests.
  • Push LRH referring orders to LRH PACS as required.
  • Communicate with Manatee Memorial physicians regarding STAT/Immediate findings.
  • Message radiologists for report addendums and image uploads in the PACS system.
  • Perform other related duties as assigned.
Onsite Responsibilities (Day Shift Only):
  • Reception duties, including welcoming visitors and notifying staff of their arrival.
  • Receive incoming packages and distribute accordingly.
  • Run outgoing mail.
  • Prepare patient letters for mailing.
  • Prepare patient files for Cancer and Hepatobiliary conferences as needed.
  • Pint daily payment log and count cash payments received from outpatient centers.
  • Reconcile payment log and cash received.
  • Prepare record for daily deposit.
Remote Responsibilities (Night Shift Only):
  • Work the inbound scheduling during night shift.
  • Review and track CT Lung Screening patients and follow-up appointments.
  • Prepare and disseminate appropriate follow-up letters.
Education and Experience:
  • High school diploma required.
  • Medical terminology preferred.
  • EMR experience preferred.
Skills & Qualifications:
  • Clerical skills with 5 years' experience.
  • Strong written and oral communication skills.
  • Ability to work independently with discretion and flexibility with a professional presence.
  • Exceptional written and verbal communication skills.
  • Ability to utilize multiple software applications/EMR systems.
  • Strong organizational skills.
Physical Requirements:
  • Ability to sit or stand for prolonged periods.
  • Normal hand-eye coordination and manual dexterity.
  • Ability to lift up to 50 lbs.
  • Ability to distinguish letters and symbols.
  • Ability to respond quickly to sounds.
  • Clarity of vision at close distances (20 inches or less) and far distances (20ft or more).

Radiology and Imaging Specialists is an equal opportunity employer and values diversity in our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.