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Orthodontic Operations Supervisor

2 months ago

San Antonio, Texas, United States Ideal Dental Full time
Position Overview

Ideal Dental is recognized as one of the rapidly expanding dental organizations across North America. Founded in 2008, our model is built on a clinician-driven and clinician-led philosophy, placing patient satisfaction at the forefront of our mission. We are dedicated to being the leading provider of comprehensive dental services while also serving as the preferred partner for dental professionals and staff who seek opportunities for growth, innovation, and continuous learning.

Join us in a STATE-OF-THE-ART, FULLY DIGITAL, PPO/FFS ENVIRONMENT. Explore our numerous five-star reviews

What We Provide:
  • MONTHLY BONUS OPPORTUNITIES
  • Health insurance coverage
  • Discounted dental services for employees, their spouses, and dependent children
  • Vision care
  • Long-term disability insurance
  • Short-term disability insurance
  • Life insurance policies
  • Accident insurance
  • Paid holidays
  • Paid Time Off (PTO)
  • CPR recertification opportunities
  • 401K retirement plan
  • Employee scholarship initiatives
  • Employee discount programs through our benefits hub
We are committed to investing in our team members through COMPETITIVE COMPENSATION AND BENEFITS, fostering a culture of internal promotions, and providing a CLEARLY DEFINED LONG-TERM CAREER PATH. We prioritize WORK/LIFE BALANCE and ensure that our team members leave the office on time. With our PAID TRAINING programs, you will be well-prepared for success in your role. You will be part of a network of supportive colleagues who prioritize your career aspirations. If you thrive in a fun yet productive workplace, Ideal Dental is the ideal environment for you.

Key Responsibilities:
  • Overseeing all daily operations of the Orthodontic team
  • Fostering a positive office atmosphere that aligns with company culture and CORE values
  • Developing staff schedules
  • Managing employee attendance, approving timesheets, and handling time-off requests
  • Welcoming patients warmly, coordinating their check-in and check-out processes, and managing phone inquiries with a positive demeanor
  • Providing coaching and training for the Orthodontic team, including guidance on referrals and periodontal clearances
  • Completing daily and monthly performance reports
  • Managing monthly budgets and goals while controlling expenses
  • Addressing patient service issues to ensure satisfaction
  • Auditing patient accounts for accuracy
  • Reviewing upcoming schedules and auditing accounts as necessary, overseeing the schedules of staff, doctors, and patients
  • Collecting outstanding balances and verifying insurance when necessary
  • Presenting precise patient treatment plans, assessing insurance coverage and patient financial responsibilities for orthodontic treatments, assisting with insurance pre-authorizations, and discussing financing options with patients
  • Overcoming financial challenges
  • Facilitating case acceptance
  • Proficiency in Orthodontic coding and insurance billing is preferred
  • Maintaining flexibility with scheduling changes and effectively communicating updates to patients and staff
  • Performing additional duties as needed to support other Orthodontic teams
  • Travel may be required
Qualifications:
  • At least 2 years of management experience (preferably in a dental setting)
  • Excellent communication and customer service abilities
  • Strong leadership skills with the capacity to lead by example
  • A genuine desire and ability to connect with and serve patients
  • Ability to manage multiple tasks in a fast-paced environment
  • Experience with treatment plans and insurance verification is essential
  • Multi-unit management experience is preferred
  • Familiarity with digital practice software, particularly Ortho Software and Eaglesoft or Dentrix, is preferred
  • Willingness to travel as required