Fitness Operations Supervisor
4 weeks ago
The Fitness Operations Supervisor will be responsible for the successful operation of the front desk and related departments, ensuring that all members receive the highest level of customer service possible. This role will assist in the delivery of an amazing Crunch Member Experience and will be responsible for hiring, training, and managing the front desk staff.
Key Responsibilities:
Demonstrate a working knowledge of all standard operating procedures and policies that pertain to the club.
Communicate and implement club policies and procedures to employees.
Recruit and hire the highest possible caliber of staff.
Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
Serves as the lead customer service contact for members at the front desk.
Demonstrate a working knowledge of all standard club operating procedures and policies.
Communicate and interpret club policies and procedures to members and employees.
Resolve member complaints in an expeditious and tactful manner following club procedure and documentation.
Assist in the staffing, training, and performance management of Front Desk employees.
Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to the members.
Ensure the club meets standards for cleanliness, maintenance, safety, and security.
Requirements:
Fitness management experience preferred.
Current Cardiopulmonary Resuscitation (CPR) required.
What We Offer:
Competitive hourly rate of $14.00.
Opportunities for advancement and professional growth.
A fun and dynamic work environment.
A team-oriented culture that values employee satisfaction and well-being.
A comprehensive training program to ensure success in the role.
A commitment to employee development and career advancement.
How to Apply:
Interested candidates should submit their application, including a resume and cover letter, to Crunch Fitness. We look forward to hearing from you
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