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Manager of Client Services at Financial Center

2 months ago

Lauderdale Lakes, Florida, United States Bank of America Full time
Position Overview:


As a pivotal member of the Bank of America team, the Assistant Manager of the Financial Center plays a crucial role in enhancing the financial experiences of our clients. Our mission is to improve financial lives through meaningful connections and responsible growth.

We are committed to fostering a diverse and inclusive workplace, investing in our employees' well-being with competitive benefits that support their physical, emotional, and financial health.

Joining Bank of America means embarking on a rewarding career path filled with opportunities for professional development and the chance to make a significant impact.


Key Responsibilities:


This role entails overseeing the operations of a financial center in collaboration with senior leadership, ensuring that all processes run smoothly and efficiently. Key responsibilities include:

  • Managing client interactions, ensuring clients are engaged and directed appropriately to enhance retention.
  • Driving business performance through structured management routines and coaching.
  • Creating an exceptional client experience within the financial center.
  • Implementing market-level initiatives as directed by leadership.
  • Promoting operational excellence by involving employees in strategic business discussions.
  • Managing organizational priorities and ensuring effective execution of tasks.

Essential Skills:


The ideal candidate will possess a diverse skill set, including:

  • Coaching and mentoring abilities
  • Expertise in customer service management
  • Strong focus on client satisfaction
  • Performance management skills
  • Talent development capabilities
  • Business operations management experience
  • Recruitment and talent acquisition
  • Results-oriented mindset
  • Risk management knowledge
  • Sales performance management
  • Inclusive leadership qualities
  • Leadership development experience
  • Effective prioritization skills
  • Problem-solving aptitude
  • Referral management skills

Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40