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Tax Office Operations Manager

1 month ago

Gaithersburg MD USA, United States H&R Block Full time

About the Role:

We are seeking a highly skilled and experienced professional to join our team as a Tax Office Operations Manager. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our tax office, ensuring that our clients receive exceptional service and that our team members are supported and empowered to deliver their best work.

Key Responsibilities:

  • Lead and manage a team of tax professionals to deliver high-quality client service and achieve business objectives.
  • Develop and implement operational strategies to improve efficiency, productivity, and client satisfaction.
  • Collaborate with other departments to ensure seamless communication and coordination.
  • Monitor and analyze key performance indicators to inform business decisions and drive growth.

Requirements:

  • Proven experience in a leadership or management role, preferably in a customer-facing or service-oriented industry.
  • Strong communication and interpersonal skills, with the ability to build and maintain relationships with clients, team members, and stakeholders.
  • Excellent problem-solving and analytical skills, with the ability to think critically and make informed decisions.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.

About Us:

H&R Block is a leading provider of tax preparation and financial services, with a commitment to delivering exceptional client service and supporting the growth and development of our team members. We offer a dynamic and inclusive work environment, with opportunities for professional growth and development.