WC Medical Programs Process Analyst

4 days ago

Alpharetta, United States CHUBB Full time

Overview

The Workers' Compensation Medical Programs Workflow Specialist role combines business process modeling skills, insurance knowledge, and analysis to document activities, tasks, and processes ensuring they are as efficient and effective as possible. This position plays a key part in delivering the best WC Claim product to Chubb clients.

About Us

At Chubb, we strive to provide our customers with exceptional claims handling experiences. Our team of professionals is dedicated to working together to achieve this goal.

Salary Range

$71,500 to $115,000 per year. The specific offer will depend on an applicant's skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.

Job Description

This role combines business process modeling skills, insurance knowledge, and analysis to document activities, tasks, and processes ensuring they are as efficient and effective as possible, and the best WC Claim product is being delivered to Chubb clients. You will work collaboratively with various stakeholders, including Claims, Claim Centers, Operations, and Claim Compliance teams. Key responsibilities include:

  • Conducting discovery, research, interviews, and analysis to gather, document, and update various Claims, Operations, Vendor, etc. processes and workflows.
  • Creating business process documentation (Visio process maps, high-level summaries, workflows) to understand procedure steps, interdependencies, resource usage, and applications used to complete transactions.
  • Leveraging your analytical skills to lead implementation of Medical Programs strategies within the WC Discipline, ensuring effective communication to all stakeholders, and confirming effective implementation through ongoing measurement and reinforcement.
  • Collaborating with peers and engaging every level of staff to identify opportunities for improvement, being accountable for delivering assigned responsibilities, and contributing to the overall quality of the claim product being delivered to our customers.
  • Developing and maintaining data dashboards, reports, and visualizations to present complex data in a clear and concise manner.

Requirements

We are looking for a skilled professional who possesses:

  • Bachelor's degree and 3+ years of experience in the financial services industry.
  • Workers' Compensation claim handling experience and workflows experience.

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