Program Analyst

2 days ago


Alpharetta, United States EPITEC Full time

Program Analyst

Work Schedule: Hybrid (2-3 days onsite)

Location: Alpharetta, GA

Job Type: Full-Time, W2, Contract


Job Description:

The Program Analyst supports the Account Executives and Customer Care Teams by managing reporting, data queries, surveillance, and trend analysis for Debt Cancellation clients and Customer Care Partner Sites. This role plays a crucial part in preparing and monitoring baseline and advanced analytics, contributing to revenue growth and cost reduction strategies.

The Analyst actively listens to stakeholders’ needs, proactively develops reporting solutions, and oversees the creation of reports to assist in program management. The position requires advanced analytical and programming skills, an in-depth understanding of company processes, and the ability to enhance internal and external reporting initiatives.


Key Responsibilities:

  1. Generate 40 detailed reports within the first 8 business days of each month, compile the data into a cohesive PowerPoint presentation to craft a compelling narrative, and present insights to executive-level management.
  2. Gather, review, and input client data for reports, ensuring accuracy and timeliness.
  3. Maintain reporting tables and work with IT to address requirements and resolve issues.
  4. Analyze data trends and communicate insights to clients and internal teams via PowerPoint and email.
  5. Conduct analyses to address discrepancies in claims costs and call trends, sharing recommendations as needed.
  6. Review and assess reported data, alerting relevant teams to actionable trends.
  7. Deliver custom reports to clients promptly and maintain records of report development.
  8. Plan and prepare for new client programs and reporting requirements.
  9. Write, deploy, and maintain SQL queries and stored procedures to support reporting and analytics.
  10. Create and update custom client reporting using tools like Excel and Access.
  11. Maintain strong relationships with clients, internal teams, and external resources.


Required Skills and Experience:

  • Experience: 5-7 years in financial analysis, preferably in the insurance or call center industry.
  • Education: Bachelor’s degree in Finance, Computer Science, or Accounting preferred.
  • Technical Skills:
  • Ability to write SQL queries.
  • Proficiency in Excel (including advanced functions), SharePoint, PowerPoint, and Word.
  • Knowledge of call center reporting and tools (e.g., Nice inContact).
  • Familiarity with workforce management tools is a plus.
  • Strong communication skills, both written and verbal.
  • Ability to manage time effectively in a fast-paced environment and work collaboratively within a team.
  • Willingness to work off-hours when needed.


Why Join Us:

  • Opportunity to work on challenging and impactful projects.
  • Collaborative environment that values innovation and proactive problem-solving.
  • Direct contribution to revenue growth and operational efficiency through analytics-driven insights.


  • alpharetta, United States EPITEC Full time

    Program AnalystWork Schedule: Hybrid (2-3 days onsite)Location: Alpharetta, GAJob Type: Full-Time, W2, ContractJob Description:The Program Analyst supports the Account Executives and Customer Care Teams by managing reporting, data queries, surveillance, and trend analysis for Debt Cancellation clients and Customer Care Partner Sites. This role plays a...

  • Data Analyst

    4 weeks ago


    Alpharetta, United States KGS Technology Group, Inc Full time

    Job Title: Data AnalystAt KGS Technology Group, Inc, we are seeking a skilled Data Analyst to join our team. As a Data Analyst, you will be responsible for collecting, organizing, and analyzing complex data sets to provide valuable insights to our business leaders.### Responsibilities* Interpret data and analyze results using statistical techniques to...


  • Alpharetta, United States MarketSource Full time

    Job SummaryMarketSource is seeking a highly skilled Senior Financial Analyst to join our team. As a Senior Financial Analyst, you will be responsible for performing financial analysis, escalation of issues, and reporting functions for MarketSource's Business Units. You will collaborate with Client Services, Back Office Departments, and Accounting to ensure...


  • Alpharetta, United States MarketSource Full time

    Job SummaryMarketSource is seeking a highly skilled Senior Financial Analyst to join our team. As a Senior Financial Analyst, you will be responsible for performing financial analysis, escalation of issues, and reporting functions for MarketSource's Business Units. You will collaborate with Client Services, Back Office Departments, and Accounting to ensure...


  • Alpharetta, United States Next Level Business Services, Inc. Full time

    The AML and Sanctions Analyst works under the ... Team Leads and in close conjunction with the Compliance Quality Assurance Officers. Primary responsibility will be to conduct thorough AML / Sanctions investigations of customer transactions and present findings in order to ensure that the client is in compliance with BSA/AML regulatory requirements. This...

  • Data Analyst Intern

    4 weeks ago


    Alpharetta, United States Stryten Energy Full time

    Job Title: Data Analyst InternAt Stryten Energy, we are seeking a highly motivated and detail-oriented Data Analyst Intern to join our Corporate Quality department. As a Data Analyst Intern, you will play a critical role in setting up and monitoring warranty trends, working with Stryten Energy Component (SEC) plants on IQMS report development, and creating...

  • IT Analyst

    7 days ago


    Alpharetta, United States Aon Full time

    Aon is looking for a Benefit Analyst! In this role, you will adjudicate benefits for various client debt cancellation programs which include coverages such as involuntary unemployment, disability, loss of life, etc. Each client‘s programs are adjudicated based on terms and conditions and standard operating procedures. There are production and quality...

  • IT Analyst

    2 days ago


    Alpharetta, United States Aon Full time

    Aon is looking for a Benefit Analyst! In this role, you will adjudicate benefits for various client debt cancellation programs which include coverages such as involuntary unemployment, disability, loss of life, etc. Each client‘s programs are adjudicated based on terms and conditions and standard operating procedures. There are production and quality...


  • Alpharetta, United States American Honda Motor Full time

    What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it's a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.  At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...

  • Sales Analyst

    7 days ago


    Alpharetta, United States Honda North America Full time

    What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it‘s a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...

  • Sales Analyst

    1 month ago


    Alpharetta, United States American Honda Motor Co Inc Full time

    What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...


  • Alpharetta, United States American Honda Motor Co Inc Full time

    What Makes a Honda, is Who makes a HondaHonda has a clear vision for the future, and it’s a joyful one.  We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals.  At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record...


  • Alpharetta, United States Intuitive Surgical Full time

    Company OverviewAt Intuitive Surgical, we are driven by a shared vision to revolutionize the field of minimally invasive care. Our mission is to empower healthcare professionals to deliver life-enhancing care through innovative technology and intelligent design.We are a pioneer and market leader in robotic-assisted surgery, with a commitment to fostering an...

  • Project Analyst

    3 weeks ago


    Alpharetta, United States Insight Global Full time

    Job Summary:We are seeking a technical, data-focused Project Analyst to join our year-end and quarter-end project support team. This role involves working with clients to ensure they are prepared for year-end reporting, identifying gaps in the process, and analyzing data for insights. The ideal candidate will have strong Excel skills, experience with data...

  • Project Analyst

    2 weeks ago


    alpharetta, United States Insight Global Full time

    Job Summary:We are seeking a technical, data-focused Project Analyst to join our year-end and quarter-end project support team. This role involves working with clients to ensure they are prepared for year-end reporting, identifying gaps in the process, and analyzing data for insights. The ideal candidate will have strong Excel skills, experience with data...


  • Alpharetta, United States Taylor Morrison Full time

    As a Senior Financial Analyst working for Taylor Morrison you will be responsible for Division's financial policies, planning, reporting and controls. Oversees all financial functions including accounting, budget, credit, risk, tax, and treasury. Will assist in creating functional strategies and specific objectives for the departments and develop...


  • Alpharetta, United States Taylor Morrison Full time

    Job Description Summary As a Senior Financial Analyst working for Taylor Morrison you will be responsible for Division's financial policies, planning, reporting and controls. Oversees all financial functions including accounting, budget, credit, risk, tax, and treasury. Will assist in creating functional strategies and specific objectives for the departments...


  • Alpharetta, United States ADP - Automatic Data Processing, Inc Full time

    Job Title: Senior Application Security AnalystAbout the Role:ADP is seeking a highly skilled Senior Application Security Analyst to join our Global Security Organization. As a key member of our team, you will be responsible for assessing the security of ADP applications by performing dynamic and static application security assessments.Key...


  • Alpharetta, United States Progress ABA: Behavioral Consulting and Therapy Services, LLC Full time

    Job DescriptionJob DescriptionOpportunity to start working with a flexible schedule in the clients home/community (manageable caseload of 10-12 clients) .Progress ABA is currently hiring a Behavior Analyst (BCBA). Progress ABA provides ABA consultation and therapy services in the to children with autism in the Northern Atlanta Metro Area.Our office is in...

  • Financial Analyst

    4 weeks ago


    Alpharetta, GA, United States MarketSource Full time

    Financial Analyst Role at MarketSourceMarketSource is seeking a skilled Financial Analyst to join our team. As a Financial Analyst, you will be responsible for performing financial analysis, escalating issues, and reporting functions for our Business Units.Key Responsibilities:Collaborate with Client Services, Back Office Departments, and Accounting to...