Application Support Specialist

1 week ago


Novi, Michigan, United States Scout Motors Full time
Job Summary

Scout Motors is seeking a skilled Application Support Analyst to join our team. As a key member of our IT department, you will provide first-level support to end-users experiencing issues with applications, troubleshoot and resolve application-related problems, and collaborate with development teams to escalate and resolve complex issues.

Key Responsibilities
  • Provide timely and effective support to end-users via phone, email, or in-person
  • Troubleshoot and resolve application-related problems in a timely manner
  • Collaborate with development teams to escalate and resolve complex issues
  • Monitor the performance and availability of critical applications
  • Proactively identify and address potential issues before they impact users
Requirements
  • Bachelor's degree in Information Technology, Computer Science, or a related field
  • Minimum 3+ years of experience in application support or a related role
  • Strong troubleshooting and problem-solving skills
  • Familiarity with SDLC or ITIL
  • Excellent communication and customer service skills
What We Offer
  • Competitive salary and benefits package
  • Opportunity to work with a dynamic and innovative company
  • Collaborative and supportive team environment


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