Application Support Specialist

4 days ago


Novi, Michigan, United States Scout Motors Full time
Job Summary

At Scout Motors, we're revolutionizing the electric pick-up truck and rugged SUV marketplace. As an Application Support Specialist, you'll play a critical role in ensuring the success of our applications.

Key Responsibilities

• Provide first-level support to end-users experiencing issues with applications.
• Troubleshoot and resolve application-related problems in a timely manner.
• Assist users with software installation, configuration, and usage.
• Log and track support incidents, documenting solutions and workarounds.
• Collaborate with development teams to escalate and resolve complex issues.
• Ensure timely resolution of support tickets within defined service level agreements (SLAs).
• Monitor the performance and availability of critical applications.
• Proactively identify and address potential issues before they impact users.
• Implement monitoring tools and alerts to ensure early detection of issues.
• Maintain comprehensive documentation for support processes, known issues, and resolutions.
• Create and update user guides and knowledge base articles.
• Communicate effectively with end-users to gather additional information about reported issues.
• Provide regular updates to users on the status of ongoing support incidents.
• Collaborate with other IT teams and stakeholders to facilitate issue resolution.
• Conduct training sessions for end-users to enhance their understanding of applications.
• Develop training materials and documentation to support user education.
• Collaborate with vendors and internal teams to apply patches and updates to applications.
• Ensure that applications are up-to-date and in compliance with security policies.
• Participate in the testing of new releases and patches before deployment.
• Work with development teams to identify and report bugs and usability issues.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum 3+ years of experience in application support or a related role.
• Strong troubleshooting and problem-solving skills.
• Familiarity with SDLC or ITIL.
• Excellent communication and customer service skills.
• Ability to work collaboratively in a team environment.
• Knowledge of database systems, SQL, and system integration preferred.

What We Offer

At Scout Motors, we offer competitive compensation and benefits to support your physical, mental, and financial wellbeing. Program specifics are detailed in company policies and employee benefit guides, select highlights:
• Competitive insurance including medical, dental, vision, and income protection plans.
• 401(k) program with an employer match and immediate vesting.
• Generous Paid Time Off including 20 days planned PTO, as accrued, 40 hours of unplanned PTO, and 14 company or floating holidays annually.
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders.
• Paid leave for circumstances related to bereavement, jury duty, voting time, or military leave.

Pay Transparency

This is a full-time, exempt position eligible to receive a base salary and to participate in an annual performance bonus program. Final salary offered will be determined based on factors including but not limited to the candidate's skills and experience. The annual performance bonus program is preset and not candidate dependent.
Initial base salary range = $75,000-$85,000
Internal leveling code: IC10

  • Novi, Michigan, United States Scout Motors Full time

    Job SummaryWe are seeking an experienced Application Support Specialist to join our team at Scout Motors. As an Application Support Specialist, you will be responsible for providing first-level support to end-users experiencing issues with applications.Key ResponsibilitiesProvide first-level support to end-users experiencing issues with...


  • Novi, Michigan, United States Scout Motors Full time

    Job SummaryScout Motors is seeking a skilled Application Support Analyst to join our team. As a key member of our IT department, you will provide first-level support to end-users experiencing issues with applications, troubleshoot and resolve application-related problems, and collaborate with development teams to escalate and resolve complex issues.Key...


  • Novi, Michigan, United States Daifuku Full time

    Job SummaryWe are seeking a highly skilled Junior Application Systems Analyst to join our team at Daifuku North America. As a key member of our IT department, you will be responsible for the maintenance and optimization of our software applications.Your primary focus will be on troubleshooting issues, implementing updates, and ensuring the smooth operation...


  • Novi, Michigan, United States IPG Photonics Full time

    At IPG Photonics, we are revolutionizing the laser industry with innovative solutions that improve life. As a Laser Applications Specialist, you will work with state-of-the-art laser processing equipment and the latest robotics and machine tool technology.Key Responsibilities:Customer service focused skills; strong professional communications, negotiation,...


  • Novi, Michigan, United States Hexagon Manufacturing Intelligence Full time

    Job SummaryWe are seeking a highly skilled Technical Applications Specialist to join our team at Hexagon Manufacturing Intelligence. As a key member of our Applications Engineering group, you will be responsible for providing technical support and expertise to our customers and internal stakeholders.Key ResponsibilitiesConduct product demonstrations and...


  • Novi, Michigan, United States HealthCare Support Full time

    Job Title: Interventional Radiology (IR) TechnologistHealthCare Support is seeking a skilled Interventional Radiology (IR) Technologist for a 13-week contract in Novi, Michigan.Benefits of Working with HealthCare Support:Immediate enrollment in health insuranceDental insuranceLife insuranceEmployee Assistance Program (EAP)Access to open investment...


  • Novi, Michigan, United States BLM GROUP USA CORPORATION Full time

    Job Title: Field Technical Trainer Applications SpecialistAt BLM GROUP USA CORPORATION, we are seeking a highly skilled Field Technical Trainer Applications Specialist to join our team. As a key member of our Technical Service department, you will be responsible for conducting internal and external training courses for customers and BLM personnel on the...


  • Novi, Michigan, United States BLM GROUP USA CORPORATION Full time

    Job Title: Field Technical Trainer Applications SpecialistAt BLM GROUP USA CORPORATION, we are seeking a highly skilled Field Technical Trainer Applications Specialist to join our team. As a key member of our Technical Service department, you will be responsible for conducting internal and external training courses for customers and BLM personnel on the...


  • Novi, Michigan, United States TEKsystems Full time

    We are seeking a skilled Technical Support Specialist to join our team at TEKsystems. The ideal candidate will have a strong background in desktop support and be able to troubleshoot complex technical issues.The successful candidate will be responsible for providing technical support to our clients, including troubleshooting hardware and software issues, and...

  • Applications Engineer

    2 weeks ago


    Novi, Michigan, United States IPG Photonics Full time

    Job DescriptionIPG Photonics is a leading developer and manufacturer of high-performance fiber lasers and amplifiers. We are seeking a skilled Laser Systems Specialist to join our team.The ideal candidate will have a strong background in engineering and experience with laser systems. Responsibilities will include:Setting up and operating robotic and CNC...


  • Novi, Michigan, United States TEKsystems Full time

    Job Opportunity:We are seeking a skilled Desktop Support Specialist to join our team at TEKsystems. As a key member of our support group, you will be responsible for providing technical assistance to our clients and ensuring the smooth operation of their desktop systems.Key Responsibilities:* Troubleshoot and resolve desktop-related issues in a timely and...


  • Novi, Michigan, United States Mark Hertzberg MD Full time

    Job OverviewWe are seeking a highly skilled Medical Support Specialist to join our team at Mark Hertzberg MD. As a Medical Support Specialist, you will play a vital role in ensuring the smooth operation of our medical practice. Your primary responsibilities will include preparing for patient visits, providing routine support to staff and doctors, and...


  • Novi, Michigan, United States IPG Photonics Full time

    Job SummaryWe are seeking a highly motivated and skilled Laser Applications Engineer to join our team at IPG Photonics. As a key member of our team, you will be responsible for setting up and operating state-of-the-art laser processing equipment, as well as the latest in robotics and machine tool technology.Key ResponsibilitiesSet up and operate robotic and...


  • Novi, Michigan, United States IPG Photonics Full time

    At IPG Photonics, we're committed to pushing the boundaries of laser technology. As a Laser Applications Engineer, you'll play a key role in helping us achieve this mission.As a member of our team, you'll work with state-of-the-art laser processing equipment, as well as the latest in robotics and machine tool technology. Your hands-on approach and ability to...


  • Novi, Michigan, United States Outback Steakhouse Full time

    As a Server Support Specialist at Outback Steakhouse, you will be responsible for providing exceptional customer service and supporting the server team in delivering a memorable dining experience. Key responsibilities include:Key Responsibilities:Run entrees, appetizers, desserts, and beverages to tables with a focus on quality and timeliness.Anticipate and...


  • Novi, Michigan, United States The Henry Ford Health System Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Support Specialist to join our team at The Henry Ford Health System.Key Responsibilities:Provide exceptional customer service to patients and visitorsAssist with administrative tasks, such as data entry and record-keepingSupport medical staff with various tasks and projectsEnsure a...


  • Novi, Michigan, United States Insight Global Full time

    Job Summary: We are seeking a highly skilled Senior Technical Support Specialist to join our team at Insight Global. As a key member of our manufacturing maintenance team, you will be responsible for providing technical support to customers, traveling to customer locations to repair or modify Komatsu Stamping Press Equipment, and improving service sales and...


  • Novi, Michigan, United States The Henry Ford Health System Full time

    Job SummaryAs a Laboratory Support Specialist at The Henry Ford Health System, you will play a vital role in ensuring the smooth operation of our laboratory services. Under limited supervision, you will perform a variety of laboratory support procedures, including specimen collection, order entry, processing, point of care testing, and transport of...


  • Novi, Michigan, United States Michigan Milk Producers Association Full time

    About the RoleThe Michigan Milk Producers Association is seeking a skilled Software Support Specialist to join our team. As a key member of our IT department, you will provide technical support and troubleshooting for Microsoft Dynamics 365 Finance and Operations, specifically in the areas of Manufacturing and Warehouse operations.Key ResponsibilitiesProvide...


  • Novi, Michigan, United States Michigan Milk Producers Association Full time

    About the RoleWe are seeking a highly skilled Software Support Specialist to join our team at the Michigan Milk Producers Association. As a key member of our IT department, you will be responsible for providing technical support and troubleshooting issues related to Microsoft Dynamics 365 Finance and Operations, specifically in the areas of Manufacturing and...