Branch Operations Director

2 days ago

Hampden, Massachusetts, United States Vancer Full time
About the Role

Vancer is seeking an experienced Branch Operations Manager to lead the expansion of our new facility in Charlotte, North Carolina. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the branch, including sales, customer service, and employee management.

Key Responsibilities
  • Oversee the management and direction of the branch to ensure positive revenue generation and high standards of customer service.
  • Build and manage a competent team by hiring, training, and developing employees, delegating work assignments, and administering disciplinary procedures.
  • Identify areas for improving the branch's competitive position and maximizing profitability.
  • Prepare yearly business plans, forecasting revenues, expenses, and overall branch growth.
  • Handle customer service issues and ensure a high level of customer satisfaction.
  • Direct branch operations, including recommending best practices, reducing costs, and driving revenue growth.
  • Monitor and ensure safety and environmental compliance.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
About Vancer

Vancer is a leading manufacturer of maintenance-of-way equipment for the railroad industry. We are committed to delivering high-quality solutions that meet the needs of our customers. As a member of our team, you will have the opportunity to work with a talented and dedicated group of professionals who are passionate about their work.

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