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Branch Manager

2 months ago

Columbia, Maryland, United States Hi-Tech Fasteners, Inc. Full time
About the Company

Hi-Tech Fasteners, Inc. is a leading master-stocking distributor of fasteners, electronic hardware, and components with over 30 years of experience. We have built strategic and dependable customer and manufacturer relationships, enabling us to grow from a local distributor to an international presence.

The Opportunity

We are seeking a results-oriented and motivated individual to manage the Richmond office in British Columbia, Canada. The Branch Manager will be responsible for day-to-day operations, business development, and sales strategy for Western Canada. This role involves leadership, decision-making, and collaboration with the Territory Manager to drive sales and customer satisfaction.

Key Responsibilities
  • Sales and Sales Management:
    • Develop and implement sales strategies to identify new opportunities and strengthen existing ones in the Western Canada market.
    • Co-manage customer relationships and expectations through collaboration with the Territory Manager.
    • Build and maintain strong relationships with key customers to drive sales and ensure customer satisfaction.
    • Ensure sales strategies and processes are aligned with the overall Corporate sales strategy and direction.
    • Provide guidance to inside sales/order support.
    • Participate in the planning and organization of local and regional trade shows.
    • Provide sales staff training, coaching, and guidance to improve their skills and performance.
    • Be available for local, regional, and overnight travel within the Territory.
  • Operational and Management:
    • Oversee day-to-day branch operations to ensure customer orders are quoted and fulfilled in a timely and accurate manner.
    • Work closely with manufacturing reps on product offerings, technical questions, etc.
    • Monitor and manage the utilization of and relationship with local carriers/couriers (freight).
    • Work closely and alongside the Ontario-based and US-Based Sales and Corporate Teams.
    • Perform executive tasks such as P&L review, analysis, and budgeting.
    • Work closely with the Corporate IT team to identify and promote the use of technology and processes to streamline operations and enhance the customer experience.
    • Provide direction and guidance through direct oversight and management of all branch employees.
Requirements
  • Leadership and Communication:
    • Strong leadership, communication, and people development skills.
    • Possess a hands-on, results-oriented philosophy.
    • Ability to learn and adapt to a changing market.
    • Excellent interpersonal, problem resolution, and team building skills.
    • Excellent communication skills – written and verbal.
  • Experience and Qualifications:
    • A bachelor's degree is preferred; equivalent work experience may be substituted instead of a degree.
    • 7-10 years of Operational/Sales Management experience.
    • Must have recent and relevant experience in a Distribution environment.
    • Strong technical/mechanical aptitude with the ability to develop a working knowledge of all products.
    • Strong working knowledge of Microsoft Office and sales-related applications (CRMs, sales reporting and automation tools, etc.).
    • Experience working with ERP systems and platforms.
Compensation and Benefits
  • Competitive base salary and commission component.
  • Participation in a discretionary, companywide monthly bonus program based on achievement of revenue targets.
  • Medical, Dental, Vision Insurance & Prescription Coverage for Eligible Employees and Dependents.
  • Paid Time Off.
  • Participation in RRSP Plan with Employer Match after one year of full-time employment.
  • Company paid long-term disability insurance.
  • Participation in short-term disability insurance.