Emergency Response Coordinator
6 days ago
Job Summary: We are seeking a highly skilled MEDICAL TRANSPORT SPECIALIST to join our team at Advantage Ambulance. As a key member of our dispatch team, you will be responsible for answering and evaluating transport requests, deploying the most appropriate resources, and providing exceptional customer service.
About Us: Advantage Ambulance is a leading provider of BLS and CCT ambulance services in Riverside County, California. With a commitment to delivering high-quality patient care, we strive for excellence in all aspects of our operations. As an employee, you will have the opportunity to work with a dynamic department, experienced leadership, and a supportive team environment.
Key Responsibilities:
- Answer and evaluate transport requests, prioritizing emergencies and coordinating responses accordingly.
- Deploy the most suitable resources, including ambulances and medical personnel, to ensure timely and efficient transportation of patients.
- Provide exemplary customer service, responding to caller inquiries, and addressing concerns in a professional and empathetic manner.
- Maintain accurate records, documenting phone and radio transactions using a computer-aided dispatch system.
- Participate in ongoing training and development, staying up-to-date with industry best practices and company policies.
Requirements:
- EMT, EMD, or ETC certification required (or ability to attain within 6 months).
- 12-hour rotating shifts, including nights, weekends, and holidays.
- 1 year of direct customer service experience preferred.
- Previous work experience in a communications center or as an EMS dispatcher a plus.
- High school diploma or equivalent required.
Compensation and Benefits: Our Medical Transport Specialists enjoy a competitive salary range of $60,000 - $80,000 per annum, depending on experience, along with comprehensive benefits, including health insurance, paid time off, and opportunities for advancement.
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