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Retail Sales Representative

2 months ago

Virginia Beach, Virginia, United States Navy Exchange Full time

Job Overview:

As a Sales Support Associate at Navy Exchange, you will embody our brand's values and contribute to our reputation for exceptional customer service. Your role will involve assisting customers in recognizing their needs for our diverse range of products and services.

You will be expected to learn about our offerings and communicate our mission in an educational, insightful, and professional manner. A positive attitude and a passion for helping others are essential for making a meaningful impact within our organization.

Key Responsibilities:
CUSTOMER INTERACTION
  • Engage proactively with customers to establish connections.
Listen attentively to customer needs and guide them to appropriate merchandise, while informing them about promotions and events. Provide outstanding customer service by fostering inclusive and respectful relationships and taking responsibility for your actions.
STORE MAINTENANCE
  • Ensure the store is well-organized and visually appealing.

SALES INITIATIVES
  • Promote products through cross-selling and knowledge of store layout.
Make tailored suggestions based on current trends and customer preferences. Upsell products effectively.

Stay informed about product features and trends, utilizing company resources to provide customers with accurate information.

Utilize a Point-of-Sale system for processing transactions, including cash handling and discounts.
  • Complete necessary paperwork and reports related to sales and inventory.
INVENTORY MANAGEMENT
  • Oversee merchandise inventory processes and ensure accurate ticketing.
Participate in periodic inventory checks as needed.
RELIABILITY
  • Adhere to your assigned work schedule.
Complete all tasks with attention to detail and accountability.
Qualifications:
PRODUCT FAMILIARITY
  • Basic understanding of retail products and merchandise.

EXPERIENCE
  • Previous retail experience is preferred but not mandatory.
COMMUNICATION ABILITIES
  • Strong interpersonal and communication skills.
Ability to read and interpret instructional documents, and communicate effectively with customers and team members.
MATH SKILLS
  • Basic math skills including addition, subtraction, multiplication, and division.

PROBLEM-SOLVING SKILLS
  • Ability to multitask while remaining attentive to customer needs.
Work collaboratively as part of a team and take initiative when required.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

This role involves continuous movement, communication, and standing for extended periods. Occasionally, it may require bending, kneeling, or climbing. Vision capabilities include close vision and depth perception. The position may involve lifting weights ranging from 25 to 50 lbs.
OTHER ATTRIBUTES
Enthusiastic, friendly, and energetic individuals who are committed to providing exceptional service are encouraged to apply.
WORK SCHEDULE
Flexibility to work various hours, including mornings, evenings, weekends, and holidays is required. A high school diploma or equivalent is preferred.