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IT Support Specialist

2 months ago

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Job Overview

Link Solutions, Inc. is a trusted provider of Information Technology services, catering to government entities and fulfilling essential mission requirements. Our expertise spans a wide array of services including Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility.

We pride ourselves on being a forward-thinking technology firm that emphasizes innovation and adheres to our core philosophy: "Mission First, Customer Always." Our organization is certified under ISO 9001:2015, ISO 20000:2018, and ISO 27001:2013, and has achieved CMMI ML3 appraisal for both Services and Development.

Position Summary

We are currently seeking a PC Support Technician to become a vital part of our team.

  • Applicants must be U.S. Citizens.
  • This position is non-remote, with relocation incentives available.

The selected candidate will provide essential support to the US Army Corrections Command (ACC) Army Corrections Brigade (ACB) G6. The role involves delivering comprehensive computer hardware and software services to end users, ensuring the efficient operation of government IT systems.

Join our dynamic team at a premier organization that prioritizes work-life balance and employee well-being. This role offers the chance to engage in innovative projects while contributing to national security efforts.

Key Responsibilities:
  • Offer help desk support and troubleshoot issues, providing temporary solutions when necessary.
  • Respond to user inquiries, delivering technical assistance on PC systems, hardware, software, and standard applications.
  • Install, configure, and maintain PC/server hardware and software.
  • Manage software upgrades and optimize operating systems for enhanced performance.
  • Set up network interfaces and Internet connections.
  • Diagnose and resolve network cable and configuration issues.
  • Install and maintain specialized software, ensuring proper setup.
  • Coordinate support efforts with the local Network Enterprise Center.
  • Address support tickets for Training Management Directorate (TMD) users.
  • Develop and implement organization-wide standards for current and future information systems.
  • Provide on-call support outside of standard working hours for unscheduled events or planned service interruptions.

Please note that this job description is not intended to be an exhaustive list of all responsibilities, duties, or skills required for this position.

Qualifications:
  • Must be a U.S. Citizen.
  • Ability to obtain and maintain a Tier 3 Secret Security Clearance (willing to sponsor the right candidate).
  • Associate's Degree in Information Technology, Cybersecurity, Data Science, Information Systems, Computer Science, or an IAT Level I Certification (CompTIA A+ CE equivalent or higher).
  • At least two years of relevant experience.
  • Training in Windows workstation systems administration.
  • Must possess and maintain CE certification in MS Server 2016, Server 2019, Windows 10, or Microsoft Modern Desktop.
Preferred Qualifications:
  • Tier 3 Secret Security Clearance.
  • IAT Level II Certification (CompTIA Security+ CE equivalent or higher).
  • Strong problem-solving skills and ability to troubleshoot complex issues.
  • Self-motivated individual requiring minimal supervision.
  • Excellent written and verbal communication skills.
  • Strong organizational skills with attention to detail and the ability to manage multiple tasks effectively.
Additional Information

This opportunity is contingent upon successful award and contract negotiation currently in progress.

Link Solutions, Inc. offers a competitive compensation and benefits package, including paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement incentives, certification reimbursement programs, retirement plans, and more.

Link Solutions, Inc. is an Equal Opportunity Employer. We participate in the E-Verify Employment Verification Program. All information will be kept confidential according to EEO guidelines.