Medical Customer Service Representative

2 weeks ago

Houston, Texas, United States Biolife Plasma Services Full time
About the Role:

As a Medical Customer Service Representative at BioLife Plasma Services, you will play a vital role in ensuring the safety and satisfaction of our donors. Your commitment to customer service and quality will make a significant impact on our operations.

Key Responsibilities:
  • Answer phones and greet donors, ensuring their safety and satisfaction.
  • Screen new and repeat donors, taking and recording vital signs and finger stick results.
  • Use our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation.
  • Identify operational opportunities for continuous improvement and initiate changes to center processes using company-approved procedures.
  • Work a variety of shifts, including evenings, weekends, and holidays, to support our donors.
What You Bring:
  • High school diploma or equivalent.
  • Ability to walk and/or stand for the entire work shift.
  • Will work evenings, weekends, and holidays.
  • Ability to lean, bend, stoop, crouch, and reach above shoulders and below knees.
  • Ability to lift to 5 lbs., and occasional lifting of materials up to 32 lbs. and rarely 50 lbs.
  • Fine motor coordination, depth perception, and ability to hear equipment from a distance.
  • Because of potential exposure to bloodborne pathogens (risk level 1), 90% of work tasks require prolonged glove wear.
  • 1 or more years minimum experience working in a customer or patient-facing role is helpful.
More About Us:

BioLife Plasma Services is a patient-focused company that is transforming patient care through the development of novel specialty pharmaceuticals and best-in-class patient support programs. We are committed to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state, and local laws, and any other characteristic protected by law.

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