Current jobs related to Customer Experience Director - Kennedy Space Center - Orlando Utilities Commission

  • Regional Director

    4 weeks ago

    Kennedy Space Center, United States The Learning Experience Full time

    Job SummaryWe are seeking a highly skilled and experienced Regional Manager to join our team at The Learning Experience. As a Regional Manager, you will be responsible for overseeing the operations of multiple centers, ensuring that they are running smoothly and efficiently. You will also be responsible for coaching and developing the center leadership...

  • Customer Experience Liaison

    1 month ago

    Kennedy Space Center, United States The Hertz Corporation Full time

    Customer Experience SpecialistThe Customer Experience Specialist plays a pivotal role in delivering exceptional customer service, fostering a culture of empowerment among employees, and driving customer satisfaction and retention. This role is responsible for resolving customer inquiries and concerns in a timely and professional manner, ensuring a seamless...

  • Customer Experience Specialist

    3 months ago

    Kennedy Space Center, United States ESI Management Services Full time

    The consumer comes first within the hospitality industry and that is no exception to our firm. Our Customer Experience Specialists help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and client sales margins. As a Customer Experience Specialist, you will be a part of creating and...

  • Customer Experience Specialist

    3 weeks ago

    Kennedy Space Center, United States TravelClick Full time

    Customer Care SpecialistThe Customer Care Specialist provides technical support to hotel customers via email and phone, resolving issues efficiently and accurately documenting case details in our CRM system.Key Responsibilities:Provide prompt and efficient customer follow-up on unresolved issues, coordinating efforts with other support teams when...

  • Customer Experience Manager

    4 weeks ago

    Kennedy Space Center, United States Mosquito Joe Full time

    About Mosquito JoeMosquito Joe is a locally-owned business that offers mosquito and outdoor pest control services. We're part of the Neighborly family of Home Service franchises.Job SummaryWe're seeking a Customer Experience Supervisor to oversee the day-to-day operations of our business and train office staff to deliver a best-in-class customer...

  • Customer Experience Specialist

    4 weeks ago

    Kennedy Space Center, United States B-Stock Full time

    Job SummaryWe are seeking a skilled Customer Experience Representative to join our team at B-Stock. As a Customer Experience Representative, you will be responsible for delivering exceptional customer experiences through various forms of contact, including inbound telephone support, web-based chat support, and email support. You will utilize your specialized...

  • Customer Experience Representative

    1 month ago

    Kennedy Space Center, United States B-Stock Full time

    JOB SUMMARY We are looking for a Customer Experience Representative who enjoys finding creative solutions to customer's inquiries while providing an exceptional experience. The Customer Experience Representative engages and educates our small business buyers as they navigate situations to grow their business. While delivering a first-class experience,...

  • Customer Experience Ambassador

    3 weeks ago

    Kennedy Space Center, United States Marriott Full time

    Unlock Your Potential at MarriottAre you ready to take your career to the next level? As a Guest Experience Expert at Marriott, you'll have the opportunity to work with a global brand that values its employees and customers alike. With over 6,000 properties worldwide, Marriott offers a diverse range of experiences and opportunities for growth.Develop your...

  • Customer Experience Representative

    3 weeks ago

    Kennedy Space Center, United States T-Mobile Full time

    Key Responsibilities:As a Mobile Associate at T-Mobile, you will be responsible for helping customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store. You will explore individual needs and provide hands-on demonstrations of the latest technology in-store. Additionally, you will perform side-by-side...

  • Customer Experience Coordinator

    4 weeks ago

    Kennedy Space Center, United States Serendipity Labs Full time

    About Serendipity LabsAt Serendipity Labs, we're passionate about creating a business that extends the corporate workplace. We've built a national network of safe, comfortable, well-designed, and professional work environments for businesses of all types and sizes. Our team delivers 5-star service, blending great places to work with exceptional customer...

  • Managing Director of Custom Solutions

    4 weeks ago

    Kennedy Space Center, United States Össur Full time

    Job SummaryThe Managing Director of Custom Solutions will be responsible for developing and implementing strategies for our custom solutions businesses in the Americas region. This includes custom-fabricated prosthetic sockets, total leg and arm solutions, custom prosthetic cosmeses, and custom-fabricated braces. The successful candidate will be the...

  • Customer Experience Ambassador

    3 weeks ago

    Kennedy Space Center, United States Dave & Buster Full time

    Job Title: Customer Experience AmbassadorJob Summary:As a Customer Experience Ambassador at Dave & Buster's, you will be responsible for delivering an unparalleled guest experience through exceptional communication and service skills. You will be the first point of contact for our guests, ensuring a positive and welcoming experience from the moment they...

  • Customer Experience Representative

    3 weeks ago

    Kennedy Space Center, United States Hilton Hotels & Resorts Full time

    Job SummaryAs a Customer Experience Representative at Hilton Hotels & Resorts, you will be responsible for delivering exceptional guest service and ensuring a seamless stay experience for our valued guests. Your primary focus will be on greeting and registering guests, as well as checking guests out of the hotel. You will work closely with the hotel team to...

  • Customer Experience Ambassador

    4 weeks ago

    Kennedy Space Center, United States Hilton Hotels Corporation Full time

    Key Responsibilities: Greet guests and complete the registration process Assist guests with check-out Demonstrate a thorough knowledge of hotel information Use up-selling techniques to promote hotel services and facilities Respond to guest inquiries and resolve issuesAbout the Role:As a Guest Service Agent at Hilton Hotels Corporation, you will be the first...

  • Customer Experience Representative

    4 weeks ago

    Kennedy Space Center, United States Hilton Hotels & Resorts Full time

    Guest Service Agent RoleWe are seeking a skilled Guest Service Agent to join our team at Hilton Hotels & Resorts. As a key member of our front desk team, you will be responsible for delivering exceptional guest service and ensuring a seamless stay for our valued customers.Key Responsibilities:Register and check-out guests in a timely and efficient...

  • Customer Experience Representative

    3 weeks ago

    Kennedy Space Center, United States Hilton Hotels Corporation Full time

    Key Responsibilities: Greet guests and complete the registration process Assist guests with check-out Demonstrate a thorough knowledge of hotel information Use up-selling techniques to promote hotel services and facilities Respond to guest inquiries and resolve issuesAbout the Role:As a Guest Service Agent at Hilton Hotels Corporation, you will be...

  • Seasonal Sales Associate

    3 weeks ago

    Kennedy Space Center, United States Anthropologie Full time

    Key Responsibilities:Drive sales through exceptional customer service and product knowledge.Initiate conversations and provide personalized advice to customers.Represent the Anthropologie brand values and image.Stay informed on company priorities and promotions through technology.About the Role:As a Sales Associate at Anthropologie, you will be an integral...

  • Front Desk Receptionist

    4 weeks ago

    Kennedy Space Center, United States Serenity Healthcare, LLC Full time

    Customer Experience SpecialistSerenity Healthcare, LLC is seeking a skilled Front Desk Receptionist to provide exceptional customer service and support to our patients. As a key member of our team, you will be responsible for creating a positive and welcoming experience for our clients, ensuring their needs are met and exceeded. Your excellent communication...

  • Restaurant Operations Director

    3 weeks ago

    Kennedy Space Center, United States Big Dave's SoDo Full time

    Company OverviewBig Dave's SoDo is a leading fast-casual restaurant in the heart of SoDo, known for its mouth-watering cheesesteaks and exceptional customer service. As a Restaurant Operations Director, you will play a crucial role in driving the success of our team, ensuring seamless daily operations, and consistently delivering an unparalleled dining...

  • Customer Experience Champion: Orlando Int'l Airport

    1 week ago

    Kennedy Space Center, United States VIP Hospitality Full time

    About VIP Hospitality LLC Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries. Key Responsibilities Team Leadership: Directly engage and support team members to deliver consistent, exceptional service to every...

Customer Experience Director

2 months ago

Kennedy Space Center, United States Orlando Utilities Commission Full time
Customer Experience Director Job Description

Orlando Utilities Commission (OUC) is seeking a highly skilled Customer Experience Director to lead the Customer Experience division. As a key member of our team, you will be responsible for developing and implementing a comprehensive customer experience strategy that drives engagement, satisfaction, and loyalty.

Key Responsibilities:
  • Develop and execute a customer experience strategy that aligns with OUC's business objectives
  • Lead cross-functional teams to design and implement customer-facing processes and technologies
  • Collaborate with stakeholders to identify and prioritize customer pain points and opportunities for improvement
  • Develop and manage metrics to measure customer experience and drive business outcomes
  • Provide leadership and guidance to customer-facing teams to ensure exceptional customer service
Requirements:
  • Bachelor's degree in Business Administration, Engineering, Organizational Behavior, or a related field
  • Minimum 10 years of experience in customer-facing roles, with a minimum of 5 years in a leadership position
  • Proven track record of developing and implementing customer experience strategies that drive business outcomes
  • Strong analytical and problem-solving skills, with the ability to collect and analyze data to inform business decisions
  • Excellent communication and interpersonal skills, with the ability to collaborate with cross-functional teams
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance
How to Apply:

If you are a motivated and results-driven professional with a passion for customer experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role.