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Fitness Sales and Service Leader

2 months ago

Mansfield, Texas, United States 24 Hour Fitness Full time

Position Type: Full-time

Location: Mansfield, TX

About Us:

At 24 Hour Fitness, our mission is to foster a healthier and happier community. We are committed to creating a fitness environment that is accessible, affordable, and welcoming to all. We seek individuals who are dedicated to enhancing the experience of our members and helping them achieve their fitness goals.

Key Responsibilities:

In this role, you will:

  • Establish ambitious objectives for yourself and your team, implementing relevant metrics and action plans to propel business growth.
  • Develop a high-performing team with a strategic plan aimed at achieving and surpassing business outcomes while cultivating a successful environment.
  • Lead by example, motivating your team to deliver outstanding membership experiences with enthusiasm.
  • Inspire your team to meet and exceed revenue goals related to memberships, fitness services, and labor.
  • Exemplify the behaviors that encourage and train your team to provide exceptional service to our members.
  • Create an inclusive culture that embodies the company’s brand, values, and strategic vision.
  • Utilize your skills to identify and attract top talent, guiding them to reach their full potential for our members.

Daily Activities:

Your daily tasks will include:

  • Demonstrating and coaching behaviors that enhance member acquisition and retention, while continuously assessing team effectiveness.
  • Driving successful engagement with guests and members, ensuring the achievement of sales targets, including new memberships and fitness revenue.
  • Recruiting, hiring, and onboarding talented individuals focused on sales and service excellence.
  • Fostering strong sales skills through ongoing assessment, feedback, and coaching, including shadowing and modeling interactions.
  • Delivering regular training to ensure your team excels in providing member-centric service.
  • Collaborating with the Fitness Manager to implement fitness initiatives that enhance member experience and engagement.
  • Creating and executing business plans, analyzing weekly sales data and club metrics with your General Manager to identify revenue opportunities and adjust strategies as needed.

Qualifications:

We are looking for candidates who:

  • Are passionate about delivering exceptional service and work alongside the General Manager to create a member-focused experience.
  • Lead by example to maintain a clean, friendly, and well-organized environment for members and guests.
  • Recognize and celebrate outstanding performance, coaching your team to achieve remarkable results.
  • Collaborate with your team to identify and overcome challenges, ensuring we exceed member expectations.
  • Bring at least 2 years of progressive experience in retail or sales leadership, with a strong commitment to supporting others in their fitness and wellness journeys.

Availability:

This position requires full-time availability, with flexibility across weekdays, weekends, and holidays to best serve our community.

Travel Requirements:

Willingness to travel up to 10% for training and meetings.

Disclaimer: This job description outlines the general functions and requirements for this position and is not an exhaustive list of all qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Functional Group: Club Management