Service Writer Specialist

6 days ago


Lafayette, Indiana, United States Rigg's Outdoor Power Equipment Full time
Job Overview

Rigg's Outdoor Power Equipment in Lafayette is seeking a highly skilled Service Writer to join our team.

Salary and Benefits

We offer a competitive base salary of $40,000 per year plus a $600 per month commission opportunity based on sales of parts and service. Additionally, we provide health, vision, dental, and savings plans for our employees.

Job Description

As a Service Writer, you will be the lead customer interface between our customers and our service center. Your primary responsibilities will include:

  • Greeting customers in a friendly and professional way, solving their problems, and selling them parts and service
  • Completing repair estimates and contacting customers for approvals
  • Completing repair orders and contacting customers when ready for pick up
  • Completing warranty orders and notify Parts/Service Supervisor when ready for submission
  • Resolving customer issues

You will also be responsible for ensuring that policies and procedures are executed by technicians and contacting tech support or researching available material from manufacturers to aid technicians on diagnosis and machinery repairs.

Requirements and Qualifications

To be successful in this role, you must have excellent communication skills, be proactive in all facets of the job, and be able to manage diverse business operations. You should also be able to motivate others to do so as well.

Work Environment

You will work in a fast-paced environment with varying levels of complexity. We offer a 5-hour shift (overtime pay) on Saturdays during our peak season (3 months).



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