Customer Support Associate

3 weeks ago


Lafayette, Indiana, United States Rigg's Outdoor Power Equipment Full time
Job Description: Service Writer

Rigg's Outdoor Power Equipment in Lafayette is seeking a highly motivated and organized Service Writer to join our team.

Responsibilities

The ideal candidate will be responsible for:

  • Greeting customers in a friendly and professional way and resolving any issues they may have
  • Preparing and processing repair orders, including completing repair estimates and contacting customers for approvals
  • Ensuring that policies and procedures are executed by technicians and contacting tech support or researching available material from manufacturers to aid technicians on diagnosis and machinery repairs
  • Maintaining accurate records and reports related to service work and customer interactions
Requirements and Qualifications

To be successful in this role, you must have:

  • Excellent communication and problem-solving skills
  • Able to prioritize tasks and manage multiple projects simultaneously
  • Ability to make decisions in a timely manner
Compensation and Benefits

We offer a competitive salary of $40,000 per year plus a $600 per month commission opportunity based on sales of parts and service. Additionally, we provide health, vision, dental, and savings plans for our employees.



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