Client Care Specialist

5 days ago


Langhorne, Pennsylvania, United States Karen Ann Ulmer PC Full time
Job OverviewWe are seeking a highly skilled Client Care Specialist to provide exceptional customer service and support to our clients. As a key member of our team, you will be responsible for handling customer inquiries, resolving technical issues, and providing product and service information.Key Responsibilities
  • Provide timely and effective responses to customer inquiries via phone, email, or chat
  • Resolve technical issues and concerns in a professional and courteous manner
  • Offer product and service information to customers, including features, benefits, and pricing
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of our services to ensure accurate and up-to-date information
Requirements
  • Previous experience in customer service, sales, or a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Positive and professional demeanor
  • Ability to build rapport with clients and provide exceptional customer service
About UsWe are a family law firm dedicated to providing exceptional legal services to our clients across Pennsylvania and New Jersey. With a focus on Family Law, Estates and Probate matters, we have built a reputation for excellence and integrity in our practice.

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