Phone Support Specialist
4 weeks ago
The Phone Support Specialist will provide high-quality customer support to guests of the Spokane Tribe Casino. This role involves handling phone calls, responding to emails, and addressing guest inquiries in a prompt and professional manner.
Key Responsibilities:- Phone Handling: Answer and respond to incoming phone calls from guests, resolving their queries and addressing their concerns in a professional and courteous manner.
- Email Response: Read and respond to emails from guests, ensuring that their inquiries are addressed promptly and efficiently.
- Guest Resolution: Resolve guest complaints and issues in a fair and courteous manner, ensuring that their needs are met and exceeded.
- Customer Service Experience: Have at least one year of experience in a customer-facing role, preferably in the hospitality or gaming industry.
- Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with guests in a professional and friendly manner.
- Technical Skills: Be proficient in using Microsoft Office Suite applications and Lodging Management/Reservation Systems.
$50,000 - $60,000 per annum, depending on experience.
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Phone Support Associate
1 month ago
Airway Heights, Washington, United States Spokane Tribe Casino Full time**Job Title:** Phone Support Associate**Job Summary:** We are seeking a skilled Phone Support Associate to join our team at Spokane Tribe Casino. In this role, you will be responsible for providing exceptional customer service to our guests, responding to their inquiries, and resolving any issues that may arise.About the Role:Provide outstanding customer...
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Transportation Support Specialist
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Elderly Support Specialist
3 weeks ago
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Home Support Specialist
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Personal Support Specialist
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Customer Service Specialist
2 months ago
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