Phone Support Specialist

4 weeks ago


Airway Heights, Washington, United States Spokane Tribe Casino Full time
Job Summary:

The Phone Support Specialist will provide high-quality customer support to guests of the Spokane Tribe Casino. This role involves handling phone calls, responding to emails, and addressing guest inquiries in a prompt and professional manner.

Key Responsibilities:
  • Phone Handling: Answer and respond to incoming phone calls from guests, resolving their queries and addressing their concerns in a professional and courteous manner.
  • Email Response: Read and respond to emails from guests, ensuring that their inquiries are addressed promptly and efficiently.
  • Guest Resolution: Resolve guest complaints and issues in a fair and courteous manner, ensuring that their needs are met and exceeded.
Requirements:
  • Customer Service Experience: Have at least one year of experience in a customer-facing role, preferably in the hospitality or gaming industry.
  • Communication Skills: Possess excellent verbal and written communication skills, with the ability to interact with guests in a professional and friendly manner.
  • Technical Skills: Be proficient in using Microsoft Office Suite applications and Lodging Management/Reservation Systems.
Salary:

$50,000 - $60,000 per annum, depending on experience.



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