Guest Experience Coordinator

3 days ago


Red Bank, Tennessee, United States Molly Pitcher Inn Full time
Job Summary:
The Molly Pitcher Inn is looking for a highly motivated Guest Experience Coordinator to lead our front desk operations. This role requires excellent communication skills, attention to detail, and the ability to work well under pressure.

Key Responsibilities:
  • Ensure seamless check-in and check-out processes for guests, including room assignments and key distribution.
  • Manage guest payments and resolve billing inquiries in a prompt and professional manner.
  • Collaborate with other departments to maintain high standards of guest satisfaction.
  • Develop and maintain knowledge of hotel amenities, services, and promotions to provide expert recommendations to guests.

Essential Skills:
  • Superior communication and interpersonal skills, with experience working in a customer-facing environment.
  • Ability to multitask and prioritize tasks in a fast-paced setting.
  • Strong problem-solving skills and ability to think critically in challenging situations.
  • Excellent physical stamina, with the ability to stand for extended periods and lift up to 50 pounds.

Salary:$16 per hour, plus benefits and opportunities for growth.

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