Dining Room Ambassador

3 days ago


Red Bank, Tennessee, United States Oyster Point Hotel Full time
About the Job

We are seeking a highly skilled and experienced Guest Experience Coordinator to join our team at Oyster Point Hotel. In this role, you will be responsible for ensuring that every guest has an exceptional experience from the moment they arrive until they leave.

Responsibilities:
  • Greet all guests warmly and make them feel welcome.
  • Manage the flow of guests in the dining room to ensure a smooth and efficient service.
  • Assist in maximizing revenue while maintaining high levels of service delivery.
  • Operate Open Table Reservation System and Posi-Touch POS System with ease.
  • Maintain effective communication with managers and fellow teammates.
  • Demonstrate patience, empathy, and sincerity when interacting with internal and external guests.
  • Protect the establishment and guests by adhering to sanitation and safety policies.
  • Seat guests at assigned tables, offering menus after they have been seated.
  • Clear any additional place settings on tables after parties have been seated.
  • Manage reservations to ensure an even and consistent flow of service.
  • Review reservations for any dietary restrictions, special requests, and celebrations and convey information to the service team.
  • Maintain cleanliness and organization of the host stand to ensure a high guest sense of arrival.
  • Assist guests seeking to place a room service or to-go order in selecting food and beverages and answering questions about the menu.
  • Utilize point-of-sale systems to efficiently transmit orders to the bar and kitchen.
  • Acknowledge guests as they depart and offer a warm and sincere invitation to return.

We are looking for someone with 2 years of high-touch customer service experience in a food and beverage operation or comparable service experience.

Requirements:
  • Excellent written and oral communication skills.
  • Ability to multitask and work well in a high-volume environment.
  • Presents a professional appearance by wearing approved attire and name tag.
  • Dependable team player with a successful record of work attendance.
  • Basic math skills to accurately process guest transactions.


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