Housekeeping Team Member

24 hours ago


Virginia Beach, Virginia, United States Hilton Grand Vacations Full time
Roles and Responsibilities

We are seeking a dedicated Guest Services Representative to join our team at Hilton Grand Vacations. As a Housekeeping Runner, you will be responsible for providing exceptional service to our guests and owners while on property. This includes responding to guest inquiries and needs, following brand standards, and demonstrating commitment and dedication to our culture and company values.

Key Responsibilities:
  • Greet guests immediately with friendly and sincere acknowledgement.
  • Provide customer service to guests, including information about resort services, activities, and local attractions.
  • Deliver guest requests in a timely manner.
  • Ensure delivered items are clean and in working order.
  • Check store rooms for availability of cribs, high chairs, pack & play, and bed rails, and ensure they are in safe condition.
  • Report maintenance deficiencies.
  • Replenish linen and guest amenities.
  • Assist co-workers as requested.
  • Work in a fast-paced and sometimes stressful environment.
  • Physically able to move large and heavy objects.
  • Physically able to operate cleaning equipment.
  • Exposure to cleaning chemicals, vibrations, humidity, cold, heat, dust, and noise.
  • Ability to read and recognize room numbers.
  • Ability to communicate effectively with guests and team members.
  • Ability to follow safety procedures and recognize emergency situations.
  • Able to lift 75lbs; push/pull carts of 150lbs.
  • Display professional image at all times.
  • Ensure resort compliance with federal, state, and local laws, including OSHA.
  • Use Personal Protective Equipment (PPE).
  • Regular attendance and reasonable requests of supervisor or management.


Benefits:
  • Competitive hourly base pay and positive team environment.
  • Daily Pay - get your earned pay any time before payday.
  • Discounted hotel rates worldwide.
  • 401(k) program with company match.
  • Employee stock purchase program.
  • Generous Paid Time Off Program and Paid Sick Time.
  • Recognition Programs and Rewards.
  • Tuition reimbursement.
  • Numerous learning and career advancement opportunities.


Requirements:
  • Customer Service experience.
  • High School / GED.
  • Previous related experience.
  • Ability to work second shift, holidays & weekends included.


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