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Shift Manager Slots

2 months ago

Monticello, New York, United States Resorts World Catskills Full time
Job Summary

We are seeking a highly skilled and experienced Shift Manager Slots to join our team at Resorts World Catskills. As a key member of our Slot Operations Department, you will be responsible for supervising Slot Attendants and developing effective strategies for managing customer service.

Key Responsibilities
  • Supervise and Develop Slot Attendants: Provide guidance and support to Slot Attendants to ensure they are meeting performance standards and providing excellent customer service.
  • Manage Customer Service: Develop and implement strategies to improve customer satisfaction and loyalty, ensuring that all guests receive a positive and memorable experience.
  • Lead by Example: Demonstrate a strong commitment to customer service and lead by example, setting high standards for yourself and your team.
  • Recruit, Train, and Develop Team Members: Recruit, train, and develop a high-performing team of Slot Attendants, ensuring that they have the skills and knowledge needed to excel in their roles.
  • Ensure Compliance: Ensure that all team members are aware of and comply with company policies, procedures, and regulatory requirements.
  • Communicate Effectively: Communicate effectively with guests, team members, and other stakeholders, ensuring that all interactions are professional and courteous.
Requirements
  • Strong Leadership Skills: Proven ability to lead and motivate a team to achieve high levels of performance.
  • Excellent Communication Skills: Strong verbal and written communication skills, with the ability to communicate effectively with guests, team members, and other stakeholders.
  • Customer Service Focus: Strong commitment to customer service, with a focus on delivering exceptional experiences for all guests.
  • Regulatory Knowledge: Strong knowledge of regulatory requirements and company policies, procedures, and protocols.
  • Technical Skills: Proficiency in using mobile devices, touch screens, and computers, with experience using Excel and Word a plus.
Education and Experience
  • Education: Bachelor's degree in Hospitality or a related field, or equivalent experience.
  • Experience: Minimum of 5 years of experience in a guest service or customer service driven industry, with a minimum of 3 years in a supervisor/manager role in a high-volume, complex resort casino environment.